Frequently Asked Questions

We are located on Wyman Way, next to the visitor lot and The Commons.

We have officers available 24/7, 365 days a year. At a minimum, we have one officer on patrol, and one in dispatch answering our phone line.

If you are involved in a matter with Campus Safety, about 99% of the time some form of report is created. This is often in conjunction with Community Living, Keene Police, or Keene Fire creating some form of a report. Once finished, this report is reviewed and sent to various offices on campus for their involvement, to ensure you are both supported, and in the case of a conduct concern, held accountable. Under the Federal Educational Rights and Privacy Act (FERPA), the college is restricted in sharing information with a parent or guardian.

The Health Insurance Portability and Accountability Act (HIPPA), also restricts what information can and can’t be shared; however, the College will notify the student’s emergency contact as needed.

Campus Safety provides an escort service, via vehicle and on foot, 24/7 to on-campus locations only, except for emergency medical care, and select off-campus locations such as Keene Police, MCVP, Urgent Care.

You can appeal a parking citation if it is within 14 days of the date listed on the ticket. If you are outside the window, you must pay the citation, or make other arrangements with Parking Services. Questions regarding parking can be directed to parkingservices@keene.edu or 603-358-2227, you can also visit their website here

Students park in the lot that their permit is issued for. The only exception is Monday-Thursday from 5 pm to 2 am, students can park in a Faculty/Staff or a commuter lot, but must move their car before 2 am. From Friday at 4 pm to Sunday at midnight, students can park in a Faculty/Staff or commuter lot. Students cannot park in a residential lot (Pondside 2, Pondside 3, One Butler Court, Owls Nest, or Madison St Residential) unless they have a permit for that lot. More information can be found here

Have your professor email our office requesting an Access Request Form. Once that has been received, we will process the request within 72 hours (weekends and holidays not included). You would use your owl card to get into the building.

Students, staff, and faculty can register their bicycles at no cost. This will not only provide the registration information to the college but also to the City of Keene. Registering your bike helps increase the chances of it getting back to you, and it’s free! Visit the registration form here