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Payroll FAQs

Whether your question is “WISE” Web Information System for Employees, or approver and proxy questions, or a Web Time Entry issue, we’ve got your answer.

Payroll - All Employees

How do I sign up for direct deposit?

Sign up for direct deposit in WISE. If you are unable to sign up via WISE, please contact USNH Payroll at 603-862-1400 or for guidance.

What is “WISE”? How do I get assigned a “WISE” account?

USNH WISE (Web Information System for Employees) Article - WISE Information

I forgot my “WISE” user name/ password.

Can I re-submit a W-4 in the middle of the year?

What should I do if I need to make changes to my W-4? Please contact the FOC Payroll Office at or 603-862-1400 for more information.

When should I expect my W-2?

See “General Istructions for w-2…” on page 5&6 of this government publication

How do I find out what address my W-2 will be mailed to?

Log in to WISE, click on “Personal Information” and choose “View Address(es) and Phone(s)”

Can I work through lunch if I’m very busy?

What is an “approver” and a “proxy”?

An approver is someone who has been assigned the responsibility of placing electronic approval on designated timesheets, edits, and time off requests that have been submitted and are in pending status. A WTE Campus Safety proxy is a person who has been given the authority to act on the approvers behalf during previously agreed upon circumstances. For more info on WTE Campus Safety Approvers and Proxies, refer to the Approvers and Proxies WTE Quick Reference

What times/days is the Payroll Office open and where is it located?

Normal business hours for the FOC Payroll Office are Monday-Friday, 8:00AM to 5:00PM. If you have questions or believe there may be an error on your paycheck, please contact the FOC Payroll Office at or 603-862-1400.

Contact the Business Office

Business Office Keene State College
229 Main St, Keene NH 03435
M/S 1601 (Fiske Annex)

Email Finance Division

Icon of clock Hours of Operation

Monday—Friday, 8 a.m. to 4:30 p.m.

Service beyond regular business hours can be made by appointment.

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