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Refund Policies

Students who withdraw from the College:

  • Before the first day of the semester are entitled to a refund of all charges paid, except for non-refundable deposits.
  • After the first day of the semester are subject to the Institutional Refund Policy (stated below).

Financial aid recipients, including Federal Direct Student and/or Parent PLUS loans, are subject to federally mandated guidelines that must be applied before any money is refunded.

Institutional Refund Policy

A student who withdraws from the College or changes her or his course load is eligible for Tuition, Room, and Board (Meal Plan) refunds according to the following schedule:

  • 75% within 7 calendar days beginning on the first day of the semester.
  • 50% within 8–30 calendar days after the first day of the semester.
  • No refund beyond 30 days after the beginning of the semester.

Important:

  • No refund of Mandatory Fees after the semester begins.
  • Students who are studying away under the auspices of KSC's Global Education Office's off-campus programs should refer to the acceptance letter or program materials for specific withdrawal and refund policies regarding their program.
  • Students who are suspended or dismissed for disciplinary reasons forfeit their right to any refund.

Return of Federal Title IV Financial Aid Policy

If a student is receiving federal financial aid (Pell grant, SEOG grant, Perkins loan, Direct Student loan, Direct Parent PLUS loan, and LEAP state grants) and withdraws or takes a leave of absence within 60 percent of the enrollment period, a portion of the awarded federal aid must be returned according to the Higher Education Amendments of 1998.

  • The determination of the return of these funds is calculated by the Financial Aid Office normally within 10 business days of the withdrawal or leave-of-absence notification date. The calculation may result in the student owing a balance to the College and/or the federal Title IV financial aid programs.

Credit Balance Refund Policy

  • Student Accounts evaluates and refunds account-credit balances on a regular basis. Refund checks are typically available 7–10 business days after a credit balance is created; however, students should not plan on using their refund check to pay for rent for an off-campus residence. We cannot guarantee that a refund check will be ready by a student's rent deadline.
  • When a refund check is available for pick up, students will be sent a MyKSC e-mail notification.
  • If the student is participating in a semester or year-long payment plan and has also been awarded financial aid, our office will be unable to refund any resulting student-account credit balance until the student's payment plan has been completely paid off.
  • In the event that a student's financial aid award exceeds the remaining amount owed for his/her payment plan, it is the student's responsibility to contact the payment plan servicer and reduce the (original) amount of your plan if he/she so chooses.

Please Note:

  • Single semester loans will have two disbursements; please plan accordingly.
  • Some financial aid programs may not be disbursed until well into the semester, especially for first-time KSC students; please plan accordingly.
  • Credit balances cannot be held from one academic year to another. All outstanding credit balances will be refunded to a student in the form of a check.
  • Regardless of who remitted the payment to the student account, the refund will be made payable to the student, except for credit balances produced by a PLUS loan.

Contact Student Accounts

Keene State College
229 Main Street
Keene, NH 03435-2603

800-572-1909 * 603-358-2263
studentaccounts@keene.edu
Fax: 603-358-2163