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The Higher Education Amendments of 1998 have provided for the creation of a federal ombudsman appointed by the U.S. Department of Education to act on behalf of students in the resolution of Title IV financial aid program issues. Students with questions or issues with federal financial aid programs may contact the ombudsman through one of these methods:


U.S. Department of Education
FSA Ombudsman Group
830 First Street, N.E.
Fourth Floor
Washington, DC 20202-5144

Phone: 1-877-557-2575
Fax: 1-202-275-0549

Contact Student Financial Services

Student Financial Services
Keene State College
229 Main Street
Keene, NH 03435-2606

800-572-1909 • 603-358-2280
Fax: 603-358-2794

Book an Appointment with a Financial Aid Counselor