Maintenance Connection for All Your Maintenance Needs

From John Lorette, Physical Plant:

Did you know that the Physical Plant Department completed over 14,000 work requests last year? In order to accomplish such a large volume of work, we rely on Maintenance Connection, our online software for submitting work requests.

If you notice a light out, a ripped window screen, a leaky faucet, or any other maintenance concern, please submit a request through Maintenance Connection. We also use this system to track all heating, cooling, and ventilation issues on campus.

Our technicians get their work orders directly from the software, so we are asking you to use the simple online interface instead of calling us on the phone or sending your requests through e-mail. Phone messages and e-mails ultimately create more work for our staff because, in addition to time spent fixing the problem, they also have to spend time writing the request in Maintenance Connection.

We understand that there are times when you will call us to let us know the urgency of your request, especially with heating and cooling concerns, and you are always welcome to do so, but we ask that you submit an online request first so our technicians can be dispatched as soon as possible.

Any current faculty or staff member can submit a work request and the link to Maintenance Connection can be found at the Physical Plant web page. If you have any difficulty connecting to Maintenance Connection or have any questions please contact John Lorette (ext. 2202; jlorette@keene.edu). We appreciate your help in this matter so we can keep our operation running smoothly and so our students and you can enjoy the benefit of our wonderful facilities.