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Tech Tip of the Week: Is it Phishing or is it Real?

From the IT Group:

You just received the following email in your Keene State College Outlook/Entourage e-mail account. Is this phishing or is this real?

From: Webmaster []
Sent: Friday, September 3, 2011 5:50 PM
Subject: Mailbox Shutdown Notification.
You are expected to verify your email account to avoid mailbox shutdown by furnishing us with the following details:
Login Username:
Login password: **
To avoid shutting down of your mailbox, which could lead to loss of your important files on our server, you must send these details on receipt of this message.
Thank you very much.

This email is phishing. You can tell because Keene State College and the IT Group would never ask you to verify or validate any account information through e-mail or any other electronic source. We already have that information.

Also, this message does not use the standard template you always see from the IT Group when we communicate to campus. Our template always:

  • addresses the GAL,
  • identifies us as the IT Group at the beginning of the message.
  • tells you the reason behind our communication (routine maintenance, infrastructure upgrade, etc.).
  • provides our contact information (including phone number, e-mail address, and building location), in case you have any questions or concerns.

However, most importantly, legitimate institutions, including the IT Group, will not ask for personal information through e-mail. There are never any exceptions to this.

We hope this information will help you better understand phishing when you receive a suspicious email. However, whenever you are in doubt, do not hesitate to contact the HelpDesk at 358-2532, e-mail, or stop by our office on the second floor of Elliot Hall. We will be glad to help.

Contact Marketing & Communications

Sarah Kossayda
Director of Marketing
☎ 603-358-2119