IT Tech Tip of the Week: Media Enhanced Classroom Technology Problems

From the IT Group:

What do you do if you discover the technology working in the media enhanced classrooms isn’t working properly? You call the HelpDesk.

Did you know that the HelpDesk has a special line reserved just for classroom emergencies? When you call the HelpDesk at 358-2532 for assistance, you will have the option to choose number 1 – the classroom emergency hotline. Your call will be picked up immediately and HelpDesk support will come to your classroom to resolve the issue or provide another solution.

Please don’t just put an “out-of-order” sign on the equipment without contacting us. Contacting the HelpDesk is critical, so we can get the equipment operating correctly for the next class to use.

If you have any questions regarding this or any other technology issue, please feel free to call the HelpDesk, e-mail helpdesk@keene.edu, or stop by the office on 2nd floor of Elliot Hall.