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Another Tech Tip of the Week: Is this Phishing or is it Real?

From the IT Group:

From: Keene State College []
Sent: Tuesday, November 17, 2009 1:39 PM
Subject: Account Maintenance

We would like to inform you that we are currently carrying out
scheduled maintenance and upgrade of our account service and as
a result of this your accounts have to be upgraded.
We are sorry for any inconvenience caused.
To maintain your account, you must reply to this email immediately
and enter information below:


Failure to do this within 48 hours will immediately render your
account deactivated from our database.

Thank you for using our Services!

© WEBMAIL ACCOUNT ABN 31 088 377 860 All Rights Reserved.
E-Mail Account Maintenance.

This is an actual message many on campus received last fall. Is this e-mail Phishing or is it real? This e-mail is Phishing.

You can tell because Keene State College and the IT Group would never ask you to verify any account information through e-mail or any other electronic source. We already have that information.

Also, this message does not use the standard template you always see from the IT Group when we communicate to campus. Our template always:

  • addresses the GAL, not individuals and it always comes from the IT Group HelpDesk.
  • identifies ourselves as the IT Group at the beginning of the message.
  • tells you the reason behind our communication (routine maintenance, infrastructure upgrade, etc.).
  • provides our contact information (including phone number, e-mail address, and building location), in case you have any questions or concerns.

However, most importantly, legitimate institutions, including the IT Group, will not ask for personal information through e-mail. There are never any exceptions to this.

We hope this information will help you better understand Phishing when you receive a suspicious email. However, whenever you are in doubt, do not hesitate to contact the HelpDesk at358-2532, email, or stop by our office on the second floor of Elliot Hall. We will be glad to help.

Contact Marketing & Communications

Sarah Kossayda
Director of Marketing
☎ 603-358-2119