IT Tech Tip of the Week: Who ya gonna call?

From the IT Group: It is midnight on a Saturday night and the entire network is down. Or maybe you come in Sunday afternoon to catch up on some work and notice the telephones aren’t working. Do you know who to report this to?

The IT Group HelpDesk is always your first point of contact when there is a technology issue on campus. But what if the HelpDesk is closed?

As with many other campus-wide situations, the Department of Campus Safety is the place to call. The IT Group has developed an “off hours” protocol to respond to technology issues: Campus Safety will contact the appropriate person to respond to the problem. By reporting the situation as soon as it develops, the IT Group will receive early notification and respond promptly to the situation.
So, don’t feel you need to wait until Monday morning when the HelpDesk is open — report the issue to Campus Safety, and they will be sure the IT Group is notified.