The Granite State Quality Council Honors KSC Physical Plant Department

From Frank Mazzola, Physical Plant: The Keene State College Physical Plant Department was formally recognized at The Granite State Quality Council (GSQC) 2008 Conference and Recognition Ceremony held in Manchester, N.H., on June 25. The department received a plaque and a letter of recognition from Governor John Lynch. Only one other organization in the state was recognized in 2008.

The GSQC Recognition and Award Program recognizes New Hampshire organizations for performance excellence using criteria established in the Malcolm Baldrige National Quality Award. The Quality Recognition Program consists of four levels: quality interest, quality assessment, quality commitment, and quality achievement. The Physical Plant Department was recognized in the quality assessment category.

Governor John Lynch joined the GSQC in congratulating Keene State with a letter stating “[they] have recognized the need to identify and strive for best practices in support of better serving their customers, developing an engaged and skilled workforce, and ultimately in support of strengthening the New Hampshire economy.”

Photo: Gil Talbot Photography

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Frank Mazzola (director) and John Lorette (Work Control supervisor) accept GSQC and the Governor’s recognition on behalf of the Physical Plant Department at Keene State College. L to R: Ann Warner, executive director, Granite State Quality Council; Frank Mazzola; John Lorette; David Branch, Conference keynote speaker and Baldrige evaluator; Tom Raffio, GSQC chair and CEO of Northeast Delta.