Frequently Asked Questions

We are located on Wyman Way, next to the visitor lot and The Commons.

We have officers available 24/7, 365 days a year. At a minimum, we have one officer on patrol, and one in dispatch answering our phone line.

If you are involved in a matter with Campus Safety, about 99% of the time some form of report is created. This is often in conjunction with Community Living, Keene Police, or Keene Fire creating some form of a report. Once finished, this report is reviewed and sent to various offices on campus for their involvement, to ensure you are both supported, and in the case of a conduct concern, held accountable. Under the Federal Educational Rights and Privacy Act (FERPA), the college is restricted in sharing information with a parent or guardian.

The Health Insurance Portability and Accountability Act (HIPPA), also restricts what information can and can’t be shared; however, the College will notify the student’s emergency contact as needed.

Have your professor or your program administrative assistant submit an ‘Access Request’ form to Campus Safety. Once that has been received, we will process the request within 72 hours (weekends and holidays not included). You would use your owl card to get into the building.

Students, staff, and faculty can register their bicycles at no cost. This will not only provide the registration information to the college but also to the City of Keene. Registering your bike helps increase the chances of it getting back to you, and it’s free! Visit the registration form here

Campus Safety provides an escort service, via vehicle and on foot, 24/7 to on-campus locations only, except for emergency medical care, and select off-campus locations such as Keene Police, MCVP, Urgent Care.

You have two options if you are within 14 days of receiving the citation; pay, or appeal. The only way to appeal a parking ticket is to do so online as soon as possible, because you only have fourteen (14) days to submit your appeal. During the school term the Appeals Board try to meet once a week. The Appeals Board is an independent parking appeals board comprised of an impartial cross-section of the campus community. Sometimes delays occur due to the large number of appeals that may be submitted or due to holidays. Know that late fees will not accrue while you are waiting for your appeal decision. If you are outside the appeals period, you must pay the citation, or make other arrangements with Parking Services. Questions regarding parking can be directed to parkingservices@keene.edu or 603-358-2227, you can also visit their website here

Students park in the lot that their permit is issued for. The only exception is Monday-Thursday from 4 pm to midnight, students can park in any Faculty/Staff or commuter lot but must move their car by midnight. From Friday at 4 pm to Sunday at midnight, students can park in any Faculty/Staff or commuter lot. Students cannot park in a residential lot (Blake, Pondside 2, Pondside 3, One Butler Court, Owls Nest, or Madison St Residential) unless they have a permit for that lot. More information can be found here

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Resident students may purchase a temporary parking permit for themselves or their guests online.

Campus community members must apply online.

Associating a vehicle to your permit is the only way the Parking Office knows your vehicle has a permit. When we check the plate, if the vehicle is not associated with a permit, we have no way of knowing who the driver is, or if the driver even has a permit. To prevent receiving a parking citation for not having a permit, it is really important to update your vehicle details - even if you have a loaner vehicle for just one day! It is an easy 2-step process:

Sign in to the Permit Store.

1. Click on the ‘Account’ link close to the top right of the webpage:
   1.1 Click ‘Manage Vehicles’
   1.2 To ADD a vehicle, click the [Add] button that has a green circle and white cross icon. After you enter your vehicle information click the [Add] button again and you will see a confirmation message pop up. You will need to click the [x] to close this message.
   1.3 If you remove a vehicle, you will be asked; “Are sure you want to delete this?” then you must click the [Remove] button.
   1.4 If you edit any vehicle information you must be sure to click the [SAVE] button.
2. NEXT click on ‘View Permits’ link:
   2.1 Look at the ‘Status’ column and click on the ‘Vehicle’ link for your current Active permit.
   2.2 Your vehicles will be listed under ‘Current Vehicle Associations’.
   2.3 You may remove your old vehicle at this point, but you must click the [SELECT] down arrow to ADD your new vehicle to your current permit. You must click the [Add Vehicle] button.
   2.4 You will now see your new vehicle’s details listed under ‘Current Vehicle Associations’.
   2.5 Click the [x] to close the Manage Vehicles pop up window.

Sign in to the Permit Store. Click the ‘Account’ link located to the top right of the webpage, under the iParq icon. Your username will typically be your email address, and you may change your password if you forgot it. If you cannot remember your username, please either phone Parking Services at 603-358-2227 or email parkingservices@keene.edu, they will provide your username.
After you have signed in, click the ‘Account’ link under the iParq icon to the top right. Select one of the links from the Account information that now pops up. You have options to Manage Addresses, Phone Numbers, Email Addresses etc. Just remember to always click the SAVE button once you have updated your information.

First, check to ensure that you entered all the card numbers correctly and that you have entered the correct billing zip code (which may be different from where you live). Also check the expiration date on the card. Sometimes credit card companies reject a transaction because they believe that the charge may be fraudulent. Our third party credit card vendor is located in California and such a purchase may look out of the ordinary to your bank, resulting in the bank rejecting the transaction to protect you and them from fraud. This is often likely to occur if you have ever flagged your account for suspicious transactions, or if you have signed up for additional fraud protection. To resolve this, you should contact your credit card company and inform them that you authorize this charge.
If that still fails, please try a different payment method.

Please be patient, sometimes is takes a while for your permit to process. While waiting, please print your temporary permit and display it prominently in your dashboard window, so our parking attendants can read it. If you do not receive your permit within 3 weeks of purchase, please submit a request for another temporary permit online here and select “Waiting for Permit Store Parking Permit” from the first question’s drop-down options.

To release a hold, please make payment of all open parking tickets. Once payment is made, let us know by email and we will release the hold.

The only way to appeal a parking ticket is to do so online as soon as possible, because you only have fourteen (14) days to submit your appeal. During the school term the Appeals Board try to meet once a week. The Appeals Board is an independent parking appeals board comprised of an impartial cross-section of the campus community. Sometimes delays occur due to the large number of appeals that may be submitted or due to holidays. Know that late fees will not accrue while you are waiting for your appeal decision.

Most likely, your car was towed to Keene Auto Body. You must first pay your open tickets, then phone Keene Auto Body for assistance in obtaining your vehicle. 603-352-3103

The Keene State College community consists of over 3,800 members; however, the College only owns 1,608 parking spaces. The reason for charging for parking permits is to manage the vehicles parked on campus and to ensure that only those who need to park on campus are doing so. We set our rates so that they are consistent with other institutions within the University System of New Hampshire and are comparable to other colleges and university who also have high parking demands.

Due to the fact that we have less parking spaces than we have students/faculty/staff/associates and visitors who have need of them. We conduct parking enforcement to ensure that everyone is abiding by the KSC parking policies, and those who purchased a parking permit receive the service that they paid for. We are also responsible for ensuring that our parking lots are accessible to emergency response vehicles.

Because there is limited available parking, registered vehicles are not guaranteed a space; Parking is on a “first-come, first-served” basis. However, the Winchester St. lot has available parking and is designated as the “overflow lot” when other lots are full. In an attempt to address this problem, the College conducts strict parking enforcement to prevent and address parking violations, especially where a non-permitted vehicle is taking a space from a vehicle who has obtained a parking permit.

Revenue collected from parking permits and tickets is used in a variety of ways; however, it is centered around four areas that are vital to student and community safety. These four areas include: parking services, safety escort services, communications, and access controls. More specifically, this revenue provides for services such as the parking office/management systems, electronic access controls of campus buildings, campus video surveillance systems, the College switchboard, Campus Safety dispatch services, Campus Safety records management systems, and other related areas. As a nonprofit institution, all revenue is reinvested into the campus community.

Your Owl Card number is printed on the front of your card. If you do not have a card, you may obtain this information by contacting the Owl Card office by phone at 603-358-2869. The office is located in the lobby of the Zorn Dining Commons and is open during normal business hours, Mon-Fri 8am-4pm, or phone Campus Safety after normal business hours at 603-358-2228.