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AGENCY RELATIONS ASSOCIATE

Posted 2014-06-18
Job Description

JOB DESCRIPTION:

Responsible for implementing services to member agencies including: customer service and customer check-in, and recording and assisting with monthly service reporting from member programs. Primary responsibility for shopper check-in and data entry of Monthly Service Reports.

GENERAL RESPONSIBILITIES:

Customer Service
Enforce Food Bank, Feeding America, USDA and MEFAP policies and procedures
Provide customer service to programs to include in-person, phone, fax and email communication
Staff and coordinate shopper check-in, including evolving check-in and/or check-out process for online ordering
Assist with onsite monitoring of member programs

Agency Communications, Training, and Support
Assist with the production of newsletters, product alerts and other member program communication in English and Spanish
Create and administer volunteer mystery shopper program for agency appreciation and accountability
Prepare and assist with presentation of monthly New Shopper Orientations and Online Ordering Training Sessions

Administrative
Assist with maintaining member program files and electronic information
Perform administrative tasks for the department such as communication with member programs, maintenance of agency database and maintenance of member program files
Assist with gathering, entering, and evaluating member service data

Other duties as assigned by supervisor

JOB SPECIFICATIONS/REQUIREMENTS
Minimum 2 years of client service or customer service experience
Excellent telephone and in-person communication skills
Strong data entry, database management and database reporting skills
MSWord, Excel and Outlook skills
Must be fully bilingual in English and Spanish
Access to a reliable automobile, clean drivers history and ability and willingness to occasionally travel throughout Hampden, Hampshire, Franklin and Berkshire Counties
Experience working effectively in a variety of cultures and communities

OPTIONAL REQUIREMENTS (EXPERIENCE A PLUS)
Non-profit or human services experience
Experience in food pantries or meal sites
Familiarity with food safety and food storage

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity. Please mail resume and letter of interest to: The Food Bank, PO Box 160, Hatfield, MA 01038 or email at jobs@foodbankwma.org with the subject line ARA2014. Search will continue until position is filled.

THE FOOD BANK IS A FRAGRANCE FREE WORKPLACE. WE ASK THAT ALL CANDIDATES INVITED TO INTERVIEWS REFRAIN FROM WEARING STRONG FRAGRANCES OR PERFUMES.

In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

Hours: Full-Time
Type: Job

Contact

Kathryn Stebbins
413-247-9738
jobs@foodbankwma.org

Company Description

The mission of The Food Bank of Western Massachusetts is to work with our community to reduce hunger and increase food security. In Berkshire, Franklin, Hampden, and Hampshire Counties in western Massachusetts, approximately one in every eight people suffers from chronic food shortages or needs emergency food assistance. In some areas, rates of hunger and food insecurity are more than six times higher than the Massachusetts statewide average.

Academic and Career Advising offers no guarantees about any position posted through this web site and is not responsible for any aspect of resulting employment. Listings on this page do not constitute Keene State College endorsement or affiliation. Students are responsible for gathering all necessary information about the position and the employer.


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