Position Title: IT Specialist Department: Information Technology
Reports To: IT Director Date: Jan 2014
Under the supervision of the IT Director, responsible for supporting all network, workstation, telephone, and office automation systems and users in all County departments.
ESSENTIAL JOB FUNCTIONS:
Ensures availability of all County data and telephone resources, computer-based services, and LAN/WAN operation including network and servers.
Installs and configures all computer and telephone related equipment; sets up users on server with appropriate rights.
Maintains and administers users on the data/phone network, including e-mail and voice mail.
Responds to user requests for hardware and software assistance both in person and over the phone.
Provides preventive maintenance on all network equipment; troubleshoots and repairs both hardware and software problems; maintains written reports of all problems.
Documents procedures used to resolve processes.
Provides maintenance of all software and upgrades.
Assists with computer cable wiring.
Verifies successful daily unattended backup and maintains tape drives; restores files for users, as needed.
Maintains an up-to-date inventory of all equipment.
Maintains computer supply inventory; reorders inventory as necessary.
Administers portions of the Countys web pages.
Builds database applications for departments and performs other computer related special project work, as needed.
Maintains strict confidentiality of sensitive information.
OTHER DUTIES AND RESPONSIBILITIES:
Required to be on-call.
Maintains continuing education and knowledge through self-study, publications, and classroom training.
Assists in maintaining good relations with staff, management, and the public.
Performs other related duties as required.
Duties require knowledge of computer science equivalent to completion of an Associates degree and one to three years of related experience, or equivalent combination of education and experience.
Knowledge of computer and telephone hardware and software systems.
Knowledge of Windows operating systems in desktop and server environments.
Knowledge of data system networking and protocols and principles of LAN/WAN operation.
Ability to function as a team member to support departmental goals.
Ability to use simple tools and electronic test and diagnostic equipment necessary for routine maintenance and repair of hardware.
Ability to work well in a collaborative environment, deal professionally with diverse personalities, and handle projects in a productive manner.
Ability to be resourceful, work with minimal supervision, and manage time effectively to ensure that all deadlines are met.
Ability to manage priorities in both routine and emergent situations.
Ability to communicate effectively both verbally and in writing; to establish positive public relations for the County; and to interact effectively with a wide variety of people including vendors and outside support personnel.
Ability to troubleshoot quickly to determine networking or software configuration problems.
Ability to communicate to non-technical staff in an effective, non-threatening manner.
This position has no supervisory responsibilities.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Requires time in a normal office environment (not subject to extremes in temperature, noise, odors, etc.) as well as environments that may include any or all of the following:
outdoor installations subject to prevailing weather
cramped or restricted access spaces
areas subject to noise and odors
interiors of automobiles or other transportation equipment
secure installations with controlled ingress/egress
law enforcement installations with enhanced security
presence of inmates with security personnel present
Required to work in all county buildings and locations as needed.
Regularly uses computer keyboard and small tools, requiring eye-hand coordination and finger dexterity.
Occasionally requires overhead lifting, climbing, squatting, and crawling to install and maintain equipment and related wiring.
Frequently required to lift, push, pull, transfer or carry up to 50 pounds independently.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
Cheshire County Government administers county government functions including the House of Corrections, County Attorney Office, Sheriff Department, and Maplewood Nursing Home.
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Local, regional, and national companies and organizations as well as private families wish to recruit you for various openings. These range from part-time positions for pay while you are in school; summer jobs for either experience or pay; internships related to your field of study (paid and unpaid; as well as career opportunities when you are ready to graduate.
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Academic and Career Advising Office
229 Main Street
Keene, New Hampshire 03435