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Customer Service Professional

Posted 2014-01-31
At a Glance –

Company:
Circles
300 Apollo Drive
Chelmsford, Massachusetts

Job Type:
Job (Part-Time)

Job Description
  • Various Day/Evening Schedules

  • Must be able to work at least 1 weekend day every week; no rotation of schedules

  • Hourly Rate is $14/hr and late shift premiums apply

  • Position Overview:

The Customer Care Professional is a part of our world class team that provides extraordinary customer service to our customers with the goal of driving to drive high satisfaction and build brand loyalty.

If you are an exceptionally customer focused individual who would enjoy handling all of the items on our members personal to do list while bringing your diverse interests and passions in your day to day work, then this job is for you!
Whether you are finding dining reservations in Paris, or tickets to the sold-out show in New York City, the requests are always unique and interesting.

As a customer care professional, you would work in our call center, servicing a high volume of customer requests through inbound and outbound virtual channels (phone, email, etc).

Key Job Responsibilities:

Responsible for delivering extraordinary customer care through end to end servicing of a wide variety of customer requests customers for personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, travel / lodging arrangements and product comparisons.
Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.
Promote meaningful relationships and driving brand loyalty through engaging and informed conversations and written communications with customers.
Identify and provide meaningful and relevant knowledge and insight to members regarding the services that we can offer.
Utilize various complex internal technology applications to accurately and completely capture information regarding customer preferences and requests.
Consistently provide high-level customer service in a fast paced, structured environment
Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes and procedures related to servicing of customers.
Identify opportunities to proactively meet member needs to deliver value-added recommendations and services.

Education/ Certification Required: High school Diploma required, Bachelors degree or College equivalent preferred.

Experience Required:
Customer Service skills a must
Strong communication skills, both written and verbal
Superior organizational skills, as well as a proven ability to provide quality service in a fast-paced environment
Phone or Contact Centre experience a plus
Proficiency using computers and multi-system navigation; Internet Savvy
Prior experience in the Hospitality, Travel, Entertainment industry considered to be an asset

Hours: Part-Time
Type: Job

Contact

Kate Bouffard
617-622-6348
kate.bouffard@circles.com

Company Description

Company Overview:

Headquartered in Boston, MA, Circles is the leading provider of concierge and loyalty marketing services. Circles creates engagement: deep meaningful connections between companies and their customers and employees. Our services foster employee and customer acquisition, retention and life-long loyalty for many of the worlds best-known brands. Circles services Concierge, Event Management and Customized Rewards make lives easier and better. And when life is good, so is your business.
Founded in 1997, Circles has grown to a position of market leadership in North America and Europe. In 2007, Circles was acquired by Sodexo, Inc. and is now the centerpiece of Sodexos growing global concierge business. Sodexo is headquartered in Paris, France and has more than 380,000 employees across the globe. Today, Circles has offices in the US, Canada, France, the UK, Sweden, and the Benelux.
Circles offers employees a comprehensive benefits package including health, dental and retirement savings program available

Academic and Career Advising offers no guarantees about any position posted through this web site and is not responsible for any aspect of resulting employment. Listings on this page do not constitute Keene State College endorsement or affiliation. Students are responsible for gathering all necessary information about the position and the employer.


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