How To File a Complaint About Fully Online Programs at Keene State
Please note: This process is currently only in place for the following programs:
- MS in Safety and Occupational Health Applied Sciences Students
- MS in Public Health Nutrition with Dietetic Internship
- MS in Public Health Nutrition
Overview
The Higher Education Act of 1965 (HEA) mandates that an institution offering postsecondary education in other States through distance or correspondence education must meet any requirements of the State in which a student resides. Keene State College is working with state agencies throughout the country to ensure the proper state authorizations are in place.
In addition, 49 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands have signed reciprocity agreements through the National Council for State Authorization Reciprocity Agreements. SARA establishes national standards for the delivery of distance education programs and courses, reduces growing institutional costs to help support affordability, and expands access for students to educational opportunities. Keene State College may operate in California because of an exemption for public institutions.
Keene State College is one of seventeen approved SARA institutions in New Hampshire. Note that SARA agreements do not apply to professions requiring licensure. Please check with us if you have any questions about our authorization to provide online education in your state.
Complaint Resolution
The U.S. Department of Education’s Program Integrity Rule obligates institutions providing online education to share contact information of the state agency that handles complaints against those institutions within that state.
Keene State College is ready to provide guidance should you wish to file a grievance during your study in one of its online programs. If the issue is unresolved after you have communicated directly with your instructor, you may:
- Contact Keene State College at deanofstudents@keene.edu.
- Contact the New Hampshire Department of Education, Division of Higher Education, read the guidelines for filing a complaint and click the link at the bottom of the page to get to the online complaint form.
- If you live outside New Hampshire, you may contact the appropriate agency in your state.
There may be extenuating circumstances beyond your control that prevent you from completing coursework for a term. You should consult with an Academic Advisor prior to withdrawing or beginning the petition process. Petitions may also be submitted for variance of other college policies.
Please review the KSC Graduate Program Policies for detailed information and forms.
