FAFSA Application FAQs
Official IRS Tax Return Transcripts must be requested directly from the IRS by either visiting the IRS or calling 1-800-908-9946. Please do not have transcripts forwarded directly to the KSC Student Financial Services Office.
You can upload, fax, drop off, or mail all documents to us. Before forwarding, please be sure that all forms have the required signatures (student signature and parent signature as applicable) and that each page includes the student’s name and ID number.
ksc.sfs@keene.edu
Fax: 603-358-2794
Student Financial Services, Keene State College, 229 Main Street, Keene, NH 03435-2606
Federal Student Loan FAQs
Please ensure that you are using a supported browser. If still experiencing difficulty, the Student Loan Support Center can be reached at 1-800-557-7394 .
Financial Awareness Counseling provides tools and information to help you understand your financial aid and assist you in managing your finances.
Note: Financial Awareness Counseling does not satisfy Entrance or Exit Counseling Requirements.
- Make sure Keene is listed as a school recipient on all federal loan paperwork.
- Make sure you actually submitted each document by looking for a “submitted on” date at the bottom of your confirmation page or printout.
- Make sure it was actually the student that logged in and completed each document and not a parent.
- Make sure the name entered on the eMPN matches exactly the name associated with the FSA ID you are entering.
It typically will take 24–48 hours for us to import confirmation that you’ve completed these items.
In general, most loans will disburse as outlined below. If you’d like specific information about your anticipated disbursement date, please contact us directly.
- Full year loans (set up for the full academic year; September through May) will disburse in two portions; first in early September for the fall semester and in early February for the spring semester.
- One semester loans (set up for fall, spring or summer semester only) will disburse in two portions; first portion at the beginning of the semester and second after the midpoint of the semester.
Private Loan FAQs
Effective February 14, 2010, the Higher Education Opportunity Act (HEOA) requires that before a private educational lender may consummate a private education loan for a student in attendance at an institution of higher education, the lender must obtain the completed and signed Borrower Self-Certification Form from the applicant. Loan funds will not be released to the school until the Private Education Loan Applicant Borrower Self-Certification Form is complete and submitted to the lender. The form requires two key elements:
- Estimated Cost of Attendance, based on residency, may be found labeled as the “Budget” on your Award Letter or can be found by visiting the Tuition and Fees section of the Student Accounts Office website.
- Estimated Financial Assistance can be found on your KSC award notification. If you need an additional copy, you may stop by our office; Elliot Center, Room 107.
If you are applying for a private loan to pay all or a portion of your bill, applications need to be completed approximately six weeks before your bill deadline to ensure sufficient processing time on both KSC’s and your lender’s end.
- Applications should not be completed before June 1st for the upcoming academic year.
- Credit approvals and loan applications often carry expiration dates. If your application is completed too early, it may expire before we are able to process it. Please be sure you are applying within an appropriate window.
Federal regulations now require additional steps to be taken during the loan application process. Students must now acknowledge three separate disclosures notices and complete a student Borrower Self-certification form with information that can be obtained from your Keene State College Award Notification Letter.
To assist you through this process, we recommend that you:
- Start the application process early at least six weeks before payment is due but not before June 1st,
- Complete and return requests from the lender in a timely manner, and
- Check the status of your loan with your lender frequently. Due to these new requirements, the time required to process your loan will be extended.
Disbursement dates for private loans are determined by both your private lender and KSC and may vary slightly depending on the lender you select. In general, most loans will disburse as outlined below. If you’d like specific information about your anticipated disbursement date, please contact us directly.
- Full-year loans (set up with a fall disbursement and spring disbursement) will disburse in two portions: in late September for the fall semester and in early February for the spring semester.
- One-semester loans (set up with a fall only or spring only disbursement) will disburse in two portions: the first portion at the beginning of the semester and the second after the midpoint of the semester.
The lenders you see reflected on our Suggested Lender list approve and disburse loans on an academic year basis. You must reapply for a new loan for every new academic year you return to Keene State College. Many Educational Loan Lenders process loans this way. We will not certify or process a loan for more than the cost to attend KSC for one academic year. If you have questions about accessing a line of credit to finance your costs at Keene, please contact your bank.
Contact Student Financial Services
Keene State College
229 Main Street
Keene, NH 03435-2603
Book an Appointment with Student Financial Services
800-572-1909 / 603-358-2280
ksc.sfs@keene.edu
Fax: 603-358-2163
Hours of Operation
Walk-in support is available, we're in Elliot Center, room 107.
Monday – Friday:
8 a.m. – 4 p.m.
Closed on campus holidays.