Key Reminders

• Students must be financially clear to:
  • Participate in fall 2012 registration and housing deposit
  • Avoid account holds preventing transcript and diploma release, as well as other vital campus services
• 2011 1098-T forms, as well as previous year forms, are available online.
• Payment plans are available for the 2012-13 academic year; more....
• Keene State College communicates billing information by electronic means only; more...
• Students can set up authorized payer accounts on QuikPAY.
• Students receive their Federal Direct Loan disbursement notifications via MyKSC e-mail; more...

FAQs

When is the payment deadline?

• Typically the first Friday in August for the fall semester.
• Typically the first Friday in December for the spring semester.

My account has been financially cleared. What does that mean?
Students who have been financially cleared do not have a financial obligation which requires holds to be placed on their account. However, there may still be a balance due. Holds prevent participation in registration and housing activities, receipt of transcripts and/or diplomas, and other vital campus services. More...

How can I pay?
You may review our payment options at Paying Your Bill.

Should I wait until I am awarded financial aid to plan how to pay my semester charges?
No, we recommend that you begin reviewing and planning funding options (payment plans, PLUS loans, alternative loans, etc.) several weeks prior to the payment deadline. If you have not been awarded financial aid by the payment deadline, you will have a plan in place to pay your balance.

My award letter shows grant/loan amounts that do not agree with the amounts shown on my semester bill. Why are these amounts different?
Your billing statement is based on the number of credits in which you are currently enrolled. You may have intended to be full-time, but have not yet registered for 12 or more credits. If you are less than full-time (defined as 12 credits), your bill may only show part of your financial aid.

I was awarded College Work-Study. Why isn't that deducted from my charges?
College Work-Study amounts do not appear as a credit on your student account. After you find an on-campus job, you will receive a biweekly paycheck based upon the number of hours actually worked.

I have applied for a Direct Student loan. May I deduct that amount from my bill?
Your Direct Student loan amount should already be subtracted on your billing statement if you have completed the necessary steps to process your loan. If the loan amount does not appear on your bill, there may be a problem. You may contact the Financial Aid Office (603-358-2280 or financialaid@keene.edu) to review your loan status.

My parents have applied for the Parent PLUS or other type of loan. May I subtract the amount of that loan from my bill?
Yes, Parent PLUS loans and private student loans may be subtracted from your bill if your loan has already been approved by your lender and certified by Keene State College. If approved, you may subtract 96% or 97% (loan amount less the lender fees, which vary by lender) of your total PLUS loan for the current semester. Check the disbursement notice from your bank for the exact percentage fee to subtract. If a Parent PLUS loan is denied, the student may be eligible to borrow additional unsubsidized Direct Student loan funds if he/she has completed a FAFSA form to determine eligibility. You may contact the Financial Aid Office (603-358-2280 or financialaid@keene.edu) regarding your loan questions.

I received an award from a source other than Keene State College. May I deduct that amount from my bill?
The amount of any outside award, including a state grant/scholarship, may be deducted from your charges only if the Financial Aid Office has received official notification from the granting agency stating the amount of the grant or scholarship and the conditions of the award commitment prior to the payment deadline. Notifications may be submitted by fax (603-358-2794) or mail:

Financial Aid Office
Keene State College
229 Main Street
Keene NH 03435-2606

Please Note: The granting agency may require enrollment verification and/or a statement of account (available on QuikPAY).

What if I am expecting a refund?
Students who are anticipating a credit balance refund are encouraged to review the refund policy.

What if payment for my bill is deferred based on anticipated financial aid, and then I don't get that aid?
If KSC defers the payment of your bill based on an anticipated financial aid award, and that award is later denied or declined, you will be responsible for the resultant balance.

Can I register for the next semester if my bill is not paid in full?
You will not be permitted to register for the next semester until your previous account balance has been paid in full.

If someone other than me calls about my student account, what information will KSC release?
The Buckley Amendment (also known as FERPA) protects your privacy; more...
Please Note: Students may grant our office permission to share financial information by submitting a FERPA Release Form. The form must be completed by the student at our office with a picture ID.

I paid a $100.00 residence hall deposit - why don't I see the credit on my bill?
Deposits submitted by those students entering the residence halls in the fall semester will show as a credit on their spring billing statement. In the event that the student does not fulfill the one-year residence hall contract agreement, the deposit will be forfeited in the spring semester.