The Information Technology Group provides a wide range of technology service and support for the students, faculty, and staff of Keene State College. The IT Group is responsible for providing a dependable and steadfast technology infrastructure - including telecommunications services and network support - and delivering information technology services and support to the college.

The IT Group HelpDesk provides assistance with computing, network, hardware, software, and telecommunications problems and questions. Call the HelpDesk at 358-2532 or e-mail the HelpDesk for any of your technology concerns. Stay up to date with IT news announcements for IT status reports and highlights of our services. The IT Group collaborates with campus staff in providing training and instructional services to students, faculty, and staff in the use of information technology. With a lean HelpDesk staff, we rely on our first rate student technicians to provide quality first-level support for campus technology inquiries.

IT Organization
Along with technical support provided at the HelpDesk, the IT Group is responsible for voice services and network infrastructure and for information systems and technology services. The IT Group as a whole, and HelpDesk as the front door, delivers many services to campus including the following:

• Network Infrastructure Services & Security
• Support Services
• Enterprise Information Systems

In 1995 Keene State College developed its first Information Technology Plan that guided the institution's development of a foundational level of information services. Five years later a second plan further advanced information technology services through a comprehensive portfolio of information services and the development of an infrastructure sustainability program. Our current plan joins people and processes to ensure the enhancement of the shared foundation of technology services and infrastructure.

The new IT plan supports both institutional and individual initiatives and is responsive to developing trends in higher education. The initiatives and the process for assessing them can be found in the annual working plan. The working plan takes the college's budget constraints into realistic account and provides for ongoing campus discussions to align priorities and to identify funding sources.

CITC is the body charged with overseeing the technology strategic plan. The CIO for Keene State College is Laura Seraichick. Laura Seraichick, the HelpDesk, and IT Group staff offices are located on the 2nd floor of Elliot Hall.