For the safety and health of our community, Keene State has suspended all in-person classes and is offering remote learning for the remainder of the semester. ▸

Student services remain available. For details, check your Keene State email or our COVID-19 website.

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Frequently Asked Questions

Updated April 3, 2020

Background on Coronavirus and the Keene State Case

What is coronavirus? 

The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and causing mild illness, like the common cold. COVID-19 is largely unknown.

You have a confirmed case of a faculty member with the virus. Have the people who were in direct contact with the faculty member been notified?

Yes, all persons who had contact with the faculty member from architecture have been notified. The New Hampshire Department of Health is investigating and pursuing any contact cases. They will determine the level of risk.

Have any students been tested for COVID-19? 

We know of one student who has been tested. We do not have results at this time.

What about roommates who may have been in contact with potential contacts of a COVID-19 case?

Based on information we have from the New Hampshire Department of Health, contact of a contact is not considered a high risk. Self-monitoring is recommended, and following social distancing and cough and hygiene practices.

If my son/daughter was in the Technology, Design and Safety Center in or around March 10, do they need to self-quarantine?

Current CDC guidelines do not recommend that contacts of contacts self-quarantine. Self-monitoring is recommended, and following social distancing and cough and hygiene practices. Simply being in a same building as someone who has contracted COVID-19 does not mean you are at risk. You would need to have experienced 10 minutes of sustained contact at a distance of 6 feet or less. Unless you have met the criteria for exposure there is no heightened risk for COVID-19.

Travel and Self-Quarantine Policy 

What does it mean to self-quarantine? 

If you are not feeling ill or having any symptoms, and you are self-quarantining because you’ve traveled to a high-risk area, you should remain in your home and have no contact with others outside of the people who live in the same space with you, for 14 days. You do NOT need to self-quarantine if you live with someone who has traveled to a high-risk area, if they do NOT have symptoms. 

However, if the individual you come in contact with does begin to experience symptoms, you must contact your state public health office immediately for advice on what to do next - most states have hotlines in place.  In New Hampshire, you may dial 2-1-1. Visit for details. 

What do I do if I have symptoms and I’ve been in a high-risk area? 

You should find a space where you can isolate yourself from others, and contact a health professional for advice and next steps before coming into close contact with others. 

What should I do if I think my child may has COVID-19? 

If you have a health care provider or pediatrician, call them first for advice. In most parts of the U.S., it’s far more likely to be the flu or another viral illness. If you do not have a doctor and you are concerned that you or your child may have coronavirus, contact your local board of health. They can direct you to the best place for evaluation and treatment in your area. 

Only people with symptoms of severe respiratory illness should seek medical care in the emergency room. Severe symptoms are rapid heart rate, low blood pressure, high or very low temperatures, confusion, trouble breathing, severe dehydration. Call ahead to tell the ER that you are coming so they can be prepared for your arrival. 

Should I still travel on Keene State business? 

All college-sponsored travel away from the campus is prohibited. This policy is in place until May 15, when it will be re-evaluated. Whenever you can, please conduct college business via technology rather than in person on campus.

What are the symptoms to watch for? 

  • Fever 
  • Dry cough 
  • Shortness of breath 

How does this affect Study Away in the fall?

We aren’t sure yet. We understand that travel abroad is part of a transformational experience at Keene State. We will have to evaluate as we get closer to the fall.

Housing and Campus Resources

Will the Student Center be closed?

The Student Center will be closed to the public beginning on Monday, March 23. Mail and print services will continue to operate within the facility. Updates related to procedures for drop-off and pick-up of mail will be provided.

What are the hours for the Hoot & Scoot?

Meals-to-go are being served out of the Hoot & Scoot. Starting on Monday, March 23 and going forward, hours will be as follows:

  • Lunch 12 – 1 pm
  • Dinner 5 – 6 pm
  • Breakfast pack-outs available for pick up during dinner the night before

Where can I find Keene State Dining information?

Dining information and meals-to-go menus will be listed on the Dine on Campus website, under the Hoot & Scoot at

Is Lloyd’s Marketplace open?

Lloyd’s Marketplace will be closed while the Student Center is closed. The Student Center is closed to the public beginning on Monday, March 23.

Will students who are currently on campus be allowed to stay? 

Unfortunately, we are facing an extremely difficult situation that does not provide us with much flexibility. For safety reasons, we need to have as few students on campus as possible. For students who cannot go home due to extenuating circumstances, you may request to remain on campus by completing this form. A staff member from Residential Life will follow up with you. It is important to note that if you are granted the exception, you may need to be relocated to a different residence hall.

When will students who are currently off campus be able to come to campus to retrieve their belongings?

Keene State emailed students with the details about how and when to return to gather belongings. It includes signing up for a block of time to access your room. If you have further questions, contact Residential Life and Housing Services at 603-358-2339 or

Will the Hungry Owl help food insecure students?

Chartwells and the Hungry Owl are working on delivery methods for our food insecure community members.

What advice do you have for students who hold off-campus leases?

As all off-campus rentals are private, Keene State does not have jurisdiction over off-campus leases. Students are encouraged to speak directly to their landlords and continue communication regarding their residency off-campus.

Can students collect the mail that comes to them on campus?

Keene State will forward mail to permanent residences.

What campus resources will be available to students who stay in Keene, but not on campus?

We strongly encourage students to remain off campus at least until April 6 if possible, in order to limit having people in the same spaces. We also suggest considering returning to your permanent residence if you can to ensure that you have the supports of home, healthcare providers, and insurance. We are considering how to best support students who cannot move back to their permanent residence. This will be shared via Keene State email.

Are Resident Assistants required to come back to campus?

This will be determined by the Residential Life office and will be a factor of the number of students remaining on campus. We will provide housing and meals to students who remain on campus and we will need to support them.

Remote Instruction/Coursework 

Is Keene State closed?

No, the college is not closed. We’re delivering our instruction and student services differently to protect the health and safety of our community during the COVID-19 outbreak. Business operations will continue.

When will remote instruction begin?

Professors should reach out to students by Monday, March 23 at the latest. Most professors are expecting students to check Canvas and their Keene State email beginning Monday, March 23. Many professors have already posted information on Canvas or communicated with their students via email, so tune in before March 23 if possible. 

Will student disability services, TRIO and Academic and Career Advising be available?

Yes! Our student services departments are all working quickly to provide remote learning supports. Expect more information to be delivered to you via your Keene State email. You can also reach out to the student support offices via email or phone. Here’s a great resource for available services.

Is tutoring available, including tutors through the Aspire program?

Yes! Again, check out this resource.

Will student teaching still happen?

Our Education department is standing up alternative methods for student teaching requirements. They are also working closely with the state Board of Education to ensure that all credentialing requirements are met. Education faculty will reach out to students directly to confirm plans.

How will nursing students complete their clinical hours?

Our Nursing department is working closely with the State Board of Nursing and will create alternative methods for completing clinical hours. The nursing faculty will be reaching out to impacted students directly.

What lab/studio spaces will be available during the remote instruction period? How will lab/studio classes that cannot be completed remotely be treated? 

The faculty are working diligently to create remote instruction experiences that will allow students to demonstrate their competencies and finish the semester. Please monitor your Keene State email for outreach from faculty and specific instructions for your coursework.

What about students who need special software?

Our IT department is working to identify software needs and many software companies are offering free options at this time – these resources will be shared as soon as possible.

How will you support students with limited access to technology or internet?

If you don’t have access to a computer or another device, please notify your professor immediately so they can explore options with you. If you don’t have reliable access to the internet, there are options to get Internet service from the following vendors if you are eligible:

  • Comcast Internet Essentials: 60 days of free Internet to low income families
  • Charter Communications will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100Mbps.
    • To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
  • Xfinity Wi-Fi hotspots across the country will be available to anyone who needs them for free. For a map of Xfinity Wi-Fi hotspots, visit online here.
  • If you have a cell phone plan that includes Internet data services, it is usually possible to setup the phone to be a personal hotspot. Once the hotspot is setup, it can be used from a laptop or other device. Check with your cell phone provider about doing this.
  • USNH Enterprise Technology & Services has implemented Wi-Fi hotspots throughout New Hampshire for all USNH institutions’ students, faculty, and staff in specific locations. The Eduroam network, a secure wireless network used by educational institutions worldwide, can be accessed in the parking lots listed below and at other participating institutions. If you have connected to a wireless network on one of our campuses before, you may already have Eduroam installed on your device. If not, please follow the directions below.
    • To use Eduroam:
      • Drive to one of the hotspot locations listed below.
      • Select the eduroam network in your Wi-Fi settings.
      • Connect using your USNH institution password.
    • Location of ‘Drive-Up’ wireless:
      • Keene State College – Blake Street, Keene, 54 spaces
      • GSC Concord – 25 Hall St., Concord, 40+ spaces
      • Plymouth State University – Court Street, Plymouth, 65 spaces
      • UNH – Goss Building, 121 Technology Drive, Durham, 130 spaces
      • UNH Manchester – 88 Commercial St., Manchester, 40 spaces
      • USNH System Office – 5 Chenell Drive, Concord, 50+ spaces
      • UNH Law – 2 White St. Concord, ~35 spaces (street parking)

Will credits still be honored for the semester? 

Yes, they will. 

Will faculty be required to put their grades in Canvas? 

Yes, this is the expectation.

How will grading change? Will we go to Pass/Fail? How will that impact GPAs and merit scholarships? 

A decision about plans for using a pass/no pass model, or another grading approach will be decided around April 9. The College sought feedback and suggestions from students, and the decision is taking into account these comments, as well as all the potential impacts on students. The decision will be shared here, and via your Keene State email account.

How can I return rented books to the bookstore?

Keene State can provide pre-paid UPS labels for the returns.

Can we receive support from the Mason Library?

Mason Library is making resources and services available to faculty and students off campus. The library will remain open with limited access and a very limited number of staff.  Our emergency plans include a tab with additional information for students. You can find it here.  The tab for students is at the bottom.

  • There will be no fines or fees for Mason Library or Keene Public Library books,
  • Enhanced resources including almost 250,000 e-books are accessible using the search link at the top of the Student Help page,
  • Research & writing tutorials are available using Zoom or Google Docs,
  • Live Chat research help starts the week of March 30,
  • We can mail Mason Library books to students when a hold is placed on them. Students should use the Ask the Library feature or email contacts in the tab. 
  • Parents – if you have questions or concerns, please email the Dean, Celia Rabinowitz, at

Can I still have an internship this summer?

Career Services will be communicating and posting opportunities that are available. For current internships, if your employer allows, you may continue. Or you may be able to find a way to compete it remotely.

Will professors have online office hours?

Yes, it is expected that professors will do so. We are talking through some creative ways to connect, like Zoom conferencing and via phone.

How will final exams be handled?

Exams will be structed and delivered based on the instructor’s course design. They will vary by class and by program.

Will there be a revised syllabus now that we’re moving to remote learning?

Since we are switching modes of instruction (from face-to-face to remote learning instruction), instructors will most likely post a revised syllabus as some assessments and projects may need to be modified. Please contact your instructor for additional details.

Can I drop or withdraw from a course?

The date to drop a course has passed, but you may still withdraw from a course until April 10.

Events, Visitors, and Performances 

I live in Keene and sometimes go into buildings at Keene State. Can I still enter buildings on campus?

Starting March 23, all buildings on the Keene State College campus are closed to the public in order to ensure health and safety for our community members.

What are the restrictions for presenters/visitors/performers? 

Most events, activities, and performances on campus have been suspended. Check your email and regularly for updates on virtual performances and activities. The faculty and staff are working hard to deliver social engagement opportunities and will use email and as the primary methods of communication about events.

Have there been any changes to the Commencement ceremony planned for May? 

President Treadwell is meeting with the Senior Class Officers the week of March 23 to discuss how to proceed, and possible contingency options. If you have ideas regarding commencement, please pass them along to the senior class officers! We will update this FAQ when we receive confirmation of plans.    


Will refunds be issued for classes that cannot be held in person? Will refunds be made for meal plans or on-campus housing?

  Learning course material will continue this semester, and tuition refunds will not be issued at this time. Pro-rated housing and meal plan refunds will be issued. It is anticipated that they will be issued before the end of April. Please monitor your Keene State email for specific details.  

Will Financial Aid, Admissions, the Registrar and Student Accounts be available to support students?

Yes! All of our student support areas will continue working to provide remote support. Send an email or give a call to any campus resource and we’ll respond as quickly as we’re able. Here’s a great resource for a list of student support departments and contacts.

How will I continue to participate in Work Study?

Check in with your on-campus supervisor to inquire about remote working options. We are committed to finding ways to prevent economic hardship for students during this difficult time.  

Health and Safety 

Is there someone who can help with the emotional impact of COVID-19? 

Yes, the Wellness Center’s Counseling department is here to help the College community. Office hours are Monday through Friday between 8 a.m. and 4:30 p.m. Counselors are working to provide multiple channels for engagement by phone and other methods. To schedule a time to talk with a counselor, call the office at 603-358-2437. 

What will happen if a student living on campus has symptoms of COVID-19 and has been to a high-risk area, or if a student is diagnosed with COVID-19? 

In accordance with the College’s Pandemic Response Plan, the students would be quarantined in dedicated housing on campus, and the students would be provided with academic support as well as medical assistance, and dining service. In the case of self-quarantine without diagnosis, the students would remain in quarantine for at least 14 days, and at the end they must be symptom-free. Diagnosed students would need to remain in strict quarantine/isolation until all symptoms have been gone for at least 24 hours without the use of over the counter pain medication or fever-reducing medication. 

What will happen if a student living off campus has symptoms of COVID-19 and has been to a high-risk area, or if a student is diagnosed with COVID-19? 

If a student has symptoms of COVID-19 such as fever, dry cough, and shortness of breath, and they’ve been in a high-risk area, they need to contact the state public health official immediately. In New Hampshire, this is done by dialing 2-1-1. Officials will provide guidance on what to do. 

What is being done to clean the campus?

On February 4, Keene State’s Pandemic Response Team increased sanitation processes on campus to include regular disinfection in buildings. There are also additional cleanings done in high-traffic areas. As individual rooms in residence halls are unoccupied, they will not be disinfected, but all areas where students and other community members are located are being thoroughly cleaned on a regular basis.

Summer and Fall Registration and Classes

Will summer and fall registration go as planned?

We’re moving forward with summer and fall class registration in the usual fashion. We’ll also be adhering to the timelines for housing assignments for fall.

Do you expect that we will be able to join in-person classes on campus in the fall?

It is our plan, and our hope, that students will be returning to campus in the fall. In advance, we will work to arrange testing for COVID-19 for people in our community.

Contact The Wellness Center

☎ 603-358-2200

We are located on the 3rd Floor of the Elliot Center.