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(Concern Awareness REsponse Support)


The purpose of the KSC CARES program is to provide a means for early intervention of at-risk students through collaboration with campus departments, faculty, and staff.

The KSC CARES Team is a multi-disciplinary body of stakeholders from across the College who receive referrals pertaining to students of concern, collects additional information and identifies and enacts appropriate strategies for addressing the situation.

Students exhibiting behaviors that are of concern in relation to their academic, personal, physical, and emotional well-being should be referred to this team of professionals. The CARES Team is not meant to be the sole mechanism of communication and will not take the place of services provided by the Counseling Center, Student Conduct, Campus Safety, or other established student services.

CARES Team’s Responsibility to Campus

  • To provide a centralized structure for faculty, staff and students needing help with a student who is displaying concerning, disruptive or distressed behavior.
  • To develop a strategic plan of action to ensure the safety of the student and the campus at large
  • The team would ensure that information is shared among strategic partners concerned about student welfare

The team may also periodically review and recommend changes in campus protocols that address assisting student in distress.

Offices that are represented on the Committee:

  • Dean of Students Office*
  • Residential Life*
  • Counseling Center*
  • Center for Health and Wellness*
  • Campus Safety*
  • Student Conduct*
  • Disability Services
  • Academic and Career Advising
  • Multicultural Student Affairs
  • Enrollment Management
  • Title IX

*These offices are also represented on the Threat Assessment Team

When and How to Refer a Student

Recognizing Warning Signs

Faculty and staff are often in a position to recognize students who are at risk. Identifying the signs of at-risk behavior and responding in a timely manner may be a significant part of linking the student with the appropriate campus resource(s).

  • Unusual or erratic behavior in class, in the residence halls, during advising sessions, etc.
  • Extended absence from class or activities by a typically engaged student
  • Written work or creative expression with troubling themes or references
  • Written or verbal expressions of suicidal ideation
  • Marked changes in academic performance
  • Noticeable decline in personal appearance/change in hygiene
  • Repeatedly engaging in disruptive behaviors in class
  • Excessive or inappropriate anger

How to Refer a Student

  • CARES referral
  • Contact a staff member of any of the offices represented on the Committee
  • Send an email to
  • Call 358-2842.


The CARES referral is not for emergencies.

If there is an immediate threat to a student (either through self-harm or interpersonal violence) or the community, call 911.

Frequently Asked Questions

Q: What about FERPA protection?

A: FERPA pertains to the privacy of educational records. It does not prohibit the reporting of observable behavior.

If you are concerned about a personal interaction you have had with a student or an observation you have made pertaining to behavior, you are encouraged to report and/or consult with appropriate colleagues or the Dean of Students.

The members of the team, as institutional agents, adhere to the laws and standards governing the disclosure of information to third parties both within and external to the College. Such information is only disclosed on an administrative need to know basis and only according to the relevant laws/policies that govern such disclosure.

Q: How is this team different than the Threat Assessment Team (TAT)?

A: The TAT is a reactive team that responds to high level, eminent campus crisis once a situation emerges. CARES is a proactive team that meets weekly to assess referrals and intervene before the concern escalates to violent or detrimental behavior to the student or members of the campus community.

Q: Will I be contacted and updated about the student I refer?

A: Once you refer a student you may be contacted by a team member for details about the concerning behavior. You may be updated with information as it pertains to the student’s interactions with you or your department. However, you will not be informed of details of conversations with the student or possible disciplinary action that may occur depending on the situation.

Contact the Dean of Students Office

Dean of Students Office
603-358-2830 fax

229 Main Street
Keene, New Hampshire 03435-2608v