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Success Stories

Many people and departments across campus are implementing Lean practices and principles throughout their work for increased efficiency and customer service, both formally and informally. Listed below are but a few of the many examples of Lean at work all across campus. Check back periodically to see new stories of your colleagues’ efforts. If you have a success story of your own to share, email the details to ksclean@keene.edu.

Independent Study Application Process

Would you believe me if I told you we are still using carbon-copy forms? It’s true - but not for much longer, thanks to lean! A small group came together to collectively analyze the application form and the process to receive approval for Independent Study’s. What we found was quite surprising, although the registrar’s office had a hunch that the process was antiquated, which is what spurred this lean event to begin with. By moving to an electronic form, we can reduce the processing time by 31% and reduce the margin of error by 3%, all while adding the convenience of online form processing. The form is currently in development and is expected to be released this semester!

  • Josh Jarvis, Office of Human Resources

Faculty Sabbatical Applications

The faculty sabbatical review committee reviewed the existing application process, which is paper-intensive and requires eight paper copies of application packages that could be read confidentially by each member of the review process. After evaluating available options, the committee has moved to an electronic method where application packages will be submitted as PDF documents. This overdue innovation will preserve the existing application format, allow for embedded hyperlinks, maintain confidentiality, and save a few reams of paper across campus.

  • Michelle Fuller, Academic Affairs