Overview

A request for information was sent out to lenders so that Keene State College could identify and recommend to its students and parents a group of alternative loan lenders and loan products that have competitive rates, excellent customer service and borrower benefits. Student and parents will be advised of the recommended lenders and loans for the academic year, and will be told on our website and in person that Keene State College will process loans from any lender and that students may apply for loans through the lender of their choice without penalty.

Evaluation criteria:

• Front-end fees and benefits to borrowers
• Repayment benefits and utilization rates
• Quality of service during loan processing, including consumer information and web-based service features
• Reputation and history of lender and loan servicer

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