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News & Announcements

News & Announcements

Weekly IT Maintenance Window (Thursdays)

August 25, 2016 - August 24, 2017 · 5:00 a.m. - 7:00 a.m.

To maintain a high level of security and accessibility for KSC systems and services, a weekly maintenance window has been defined to allow for routine maintenance work on KSC servers, systems and networks. The established time falls outside of normal business hours and users may experience intermittent or complete service disruption. The ITG will work to minimize the service disruption to campus.

Weekly IT Maintenance Window (Saturdays)

August 27, 2016 - August 19, 2017 · 8:00 a.m. - 12:00 p.m.

To maintain a high level of security and accessibility for KSC systems and services, a weekly maintenance window has been defined to allow for routine maintenance work on KSC servers, systems and networks. The established time falls outside of normal business hours and users may experience intermittent or complete service disruption. The ITG will work to minimize the service disruption to campus.


NEW: KSC NetID Passwords Will Expire For Students Beginning in January.

Beginning in January, the IT Group HelpDesk will require students to change their NetID password every six months. Email reminders will be sent 14, 7, 3 and 1 day prior to your password expiration date. Take this time to enroll in the KSC Password Reset Service which will allow you to reset your password before it expires or whenever you need to.

To change your password, please use the following instructions:

  • Browse to the KSC Password Reset Service website: https://selfservice.keene.edu
  • Login using your KSC NetID username and password
  • Enroll by completing your security questions
  • Change your password using the "Change Password" tab

You’re done! Please look for a password change confirmation in your campus email. Once you change your KSC NetID password, you will be prompted to use your new password to access:

  • MyKSC
  • Canvas
  • Residential Life and Housing Services & Health Services forms
  • Interlibrary loan requests
  • and others

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

New Faculty/Staff & Student GAL

Now that students are also using Office 365 Outlook for their email, we modified the GAL in the address book to accommodate student email addresses. There will be a _Faculty & Staff GAL and a _Student Gal for current students. If you communicate with all students, you have permission to use the new student GAL in Office 365. You will use _Faculty & Staff GAL when communicating with faculty/staff on campus. The old _GAL will be removed beginning February 1, 2016.

Why is this good news?

• The new faculty/staff GAL provides increased security by eliminating the ability to expand the recipient list, therefore, protecting the privacy of each individual.

• Employees will also now be automatically added or removed from the list. Only active employees will populate this list, so as to remain current on an on-going basis.

Feel free to stop by our office on the 2nd floor of Elliot hall, call 358-2532, email helpdesk@keene.edu or visit our website.

Whats New in IT?

While some of you were away for the summer, the IT Group worked hard on campus technology to make improvements, new enhancements and refresh already existing technologies to help ensure a successful academic year our students. Here are a few you might notice:

PILOT PROGRAMS – TESTING NEW TECHNOLOGIES

Wireless Project Pilot

The IT group is currently running a pilot on wireless projection in 15 classrooms. We are experimenting using an Apple TV device that uses Airplay to connect wirelessly to mobile devices like laptops, tablets, and phones. Apple TV is naturally designed for iOS/Apple devices; however, there are apps and programs available for windows and android devices that will work with Airplay. This pilot is only the beginning of our research for quality wireless projection. Feedback from the pilot can be submitted to the HelpDesk at 358-2532 or email helpdesk@keene.edu.

What opportunities does this bring to a classroom?

  1. Makes it easier for presenters to connect while using their own mobile devices. (laptops, phones, iPads, other tablets etc.)
  2. Gives the presenter more mobility.
  3. Opens up the opportunity to use mobile devices as wireless document cameras that you can draw notes on, record, and save.
  4. Gives students the chance to join presentations by connecting their own devices.

Our pilot includes the following rooms:

  • Elliot 236
  • Gym 121
  • Huntress 002
  • Huntress 005
  • Huntress 009
  • Huntress 012
  • Joslin 108
  • Joslin 302
  • Joslin 303
  • MAC 152
  • MAC 160
  • Morrison 109
  • Rhodes S203
  • Science 127
  • Science 332

Monadnock Hall Wireless Pilot

The IT Group is on the verge of selecting the next generation of wireless equipment (capable of supporting latest protocols) for the KSC campus. We have chosen Monadnock Hall to pilot the new equipment this semester. They will be providing feedback for this new service in regards to wireless speed, reliability, ease of use and overall service. The project is underway and started with a “Thank you” pizza party with Monadnock students for their anticipated assistance!

ENHANCED SERVICES

Office 365 for students

The IT Group has moved students to Office 365! Students now enjoy all the benefits of Office 365 (including Outlook Web) and can access it from the web directly or through MyKSC, the student portal. With Office 365, students also have access to Microsoft Office web apps and to One Drive for cloud storage.

What does this mean for faculty/staff?

• There is no change in student email addresses. Students will continue to have the same email address (first.last@ksc.keene.edu). • There is no change in how you currently communicate today with students via email.
• When you open your address book, all faculty/staff and student email addresses will be available. • MyKSC will continue to be the student portal for course registration, accessing grades, requesting transcripts, paying bills, student announcements, and surveys.

Office 2013 and OneDrive

Office 2013 is available to faculty/staff who would like to upgrade from Office 2010. Office 2013 in collaboration with Office 365 provides One Drive cloud storage allowing you to securely store your documents in the cloud and edit them from anywhere. Microsoft Office web apps and mobile apps are also available. The IT Group will be moving users to Office 2013 in the months ahead, but are giving you the option to be an early adopter. If you are interested, please contact the HelpDesk at 358-2532 or email helpdesk@keene.edu for instructions.

IT Group web redesign

The IT Group website was redesigned and given a fresh, new look. Information has been reorganized and streamlined. Our news and announcements are located on our homepage where you will find our weekly maintenance windows and any critical incidents as they are happening. “How Do I” is where you ask a question and find the answer to your most frequently asked questions! Curious about what campus IT Projects are underway? Visit the ITG website to see what was accomplished in FY15 and where we’re headed in FY16. Finally, don’t forget to bookmark the IT Group website for quick access!

Classroom & Computer Lab Maintenance

All of the campus public, specialized computer labs and Smart Carts were reimaged and refreshed, while others were upgraded with new computers and/or software. All KSC classrooms are now digitalized and each Smart Cart now contains an Extron controller.

VHS removal

Goodbye to VHS in the classroom. The last VHS tapes and reliable players were made in 2008 and the IT Group will be removing all VHS players from KSC classrooms over winter break. If you currently use VHS tapes for instruction, here are some options available to you:

Research: Is there a more current production of your VHS tape? (Ex. Digital online copy, DVD, Library Resource).

If not, you can either:
  • Contact media librarian Amanda Scull at ascull@keene.edu and she can help you find another copy or similar alternative based on the content you are looking for. (She would be happy to help you find the resource, however it will be up to you to make the purchase of the resource if applicable.)

OR

  • Make your own copy of the VHS tape with a DVD burner. *It is important that you only do this under the circumstance that a digital version does not already exist and that you keep the original VHS tape as proof of purchase. This will protect you against copyright Laws. If additional assistance is required, please contact the HelpDesk.

HelpDesk hours and contact info

As always, the HelpDesk is dedicated to the distribution and support of standard technologies used by employees of Keene State College - including desktop computers, classroom technology, major applications, telecommunications equipment, and access to the campus network. The HelpDesk is open:

  • Monday – Thursday, 7:45 a.m. to 9 p.m.
  • Friday 7:45 a.m. to 5 p.m.

Feel free to stop by our office on the 2nd floor of Elliot hall, call 358-2532, email helpdesk@keene.edu or visit our website.

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Need Help Now?

HelpDesk Phone & Email

603.358.2532
helpdesk@keene.edu

Location & Hours

Where We Are:
Elliot Hall, 2nd Floor, Rm. 243

Academic Year Hours:
Mon-Thurs: 8:00 a.m. - 9:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.

Summer Hours:
Mon-Thurs: 8:00 a.m. - 5:00 p.m.
Friday: 8:00 a.m. - 4:30 p.m.