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spacer spacer Managing Spam

What we'd all really like to see is purveyors of Spam and Phishing e-mails drenched in ink and papered with printouts of their own annoying messages. Unfortunately, an ink and paper mob is not a viable solution for keeping these pests out of your inbox.

The Federal Trade Commission reported in their 2007 budget summary that they received up to 300,000 reports of spam daily, and industry sources estimate that approximately 70 percent of e-mails sent in 2005 were spam. Keene State uses the Barracuda Spam Firewall to help reduce the number of Spam and Phishing e-mails that make it into campus e-mail accounts. Some still manage to slip through, but you can help improve Barracuda's filtering abilities with a few simple tools.
  • The Outlook plug in: If you're using Outlook you can install a plugin that adds two buttons to your toolbar.




To mark a message as Spam: Select a message in your inbox and click the red envelope. This sends a report to Barracuda so the software can add that message's characteristics to the Spam filter.
To mark a message as Not Spam: Select a message in your inbox and click the green envelope. This sends a report to Barracuda so the software can add that message's characteristics to allowed e-mail. You'll want to do this if you subscribe to a mailing list of some kind because Barracuda usually classifies these e-mails as Spam.

  • Mac users can create a filter in Entourage that will move messages with the [SPAM?] tag to a separate folder.


  • Get familiar with your Quarantine account: Your username is your KSC e-mail account and your password is whatever you choose to make it. (We recommend using the same password you use as your NetID. Just remember that changing your NetID DOES NOT change your Quarantine account password. They are separate accounts.) Barracuda will notify you when the software sends suspected Spam to your quarantine account so you can review the messages and decide whether you want to:
    • DELIVER: Will deliver the specific e-mail to your inbox but keeps its Spam classification with the Barracuda Firewall so future messages will be routed to your quarantine account.
    • WHITELIST: Will deliver the specific e-mail to your inbox and remove its Spam classification with the Barracuda Firewall so future messages will be delivered directly to your inbox.
    • DELETE: Will delete the specific message and keep its Spam classification with the Barracuda Firewall, but not prevent the message from getting past the Firewall in the future.

To take tougher action, and to help the Barracuda software LEARN what to classify as Spam in the future, use the "Spam" and "Not Spam" buttons in your Quarantine account. When you classify an e-mail as Spam it lets Barracuda know to stop e-mails with those characteristics from getting through.

Taking the time to help hone Barracuda's Spam sensing abilities will result in an inbox with fewer Spam and Phishing e-mails. If you are still overrun with Spam and Phishing call the HelpDesk at 8-2532 so we can work with you to fix the problem.

Remember: spammers and phishers are sneaky folks and will change information in their e-mails to get past the Barracuda Firewall. You need to classify and delete e-mails in your Quarantine account on a regular basis to keep Spam and Phishing under control.


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Updated: June 5, 2007 KSC Photos on SmugMug Subscribe to the KSC RSS news feed Keene State on Facebook Keene State on Twitter Keene State on YouTube

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