IT Policy and Procedures

The IT Group develops IT policies, procedures, standards, and guidelines in collaboration with the KSC community, the USNH System Office, and incorporates higher education best practices. These policies help clarify the college's expectations of its individual members, mitigate risk, enhance efficiencies, reduce costs and support the college's compliance with federal, state, local, and USNH system laws and regulations. Furthermore, these are subject to amendment and repeal at any time and without notice.

All Users

• CNUP
• CNUP Violation Procedure

General

• Policy for managing KSC IP addresses & keene.edu namespace
• Outlook Public Folder Guidelines
• Cell Phone Policy
• Higher Education Opportunity Act (HEOA) Compliance
• Data Access Policy
• ITG Services Planned Maintenance Windows
• Network File Storage, Backup & Recovery  
• Video Conferencing and Streaming Media

Software/Hardware

• Workstation Hardware and Software Standards for Faculty and Staff
• Campus Workstation Upgrades
• Decommissioning Technology Equipment
• Campus Printer Upgrades
• Hardware and Software Support Policy
• Microsoft Site License
• KSC Licensed McAfee AntiVirus Software for Windows

Email

• Email Policy
• Email Guidelines, Broadcast, faculty & staff
• Email Guidelines, Broadcast, students
• Faculty/Staff Email Account Request

Network Access

• Policy for Connecting Hardware to KSC Network
• Policy for nonKSC Affiliated Network Users
• Domain Password Policy
• Remote Access Policy
• KSC NetID Password Policy for Faculty and Staff
• KSC NetID Password Policy for Students

Security - The Keene State College Office of the CIO responds to and investigates incidents related to misuse or abuse of KSC information and information technology resources regardless of department involved. These incidents include: network security breaches, unauthorized disclosure of institutional or personal information, loss of a laptop, illegal downloading of music or movies, etc.

• Incident Response Procedure - Electronically Stored information
  • Court-Ordered Request for Access to Confidential and/or Password-Protected Information Procedure
  • KSC Employee Request for Access to Confidential and/or Password-Protected Information Procedure
  • Student Request to Release Student Telephone Call Records
• DMCA Violation Procedure

Reporting Incidents and/or suspected incidents involving sensitive data

In the event of an incident involving possible exposure of sensitive institutional or personal data, you must report the incident to the Office of the CIO as soon as possible. Time is critical. Send an email to CIO@keene.edu OR call 358-2526 and leave a message with your name, phone number, date and a brief summary. Do not make any other contact and/or leave messages elsewhere. The CIO will involve the appropriate individuals based on the scope and severity of the security incident.

How do I know if my machine has been compromised?

• Data changes - doesn't make sense
• Missing data
• Desktop appearance has changed

Reporting inadequate protection of sensitive data

If you suspect a weakness in the protection of sensitive institutional or personal data, immediately contact the security manager who will coordinate the investigation and react to potential risk. You can report the incident by sending an email to securitymanager@keene.edu.

Reporting Computer Network User Policy (CNUP) violations

To report a CNUP violation and/or suspected CNUP violation, contact theSecurity Manager.

Reporting other types of incidents

For urgent need to deactivate account privileges, contact theSecurity Manager. The Security Manager is the responsible party and will involve additional appropriate individuals when needed.

For incidents involving personal safety, physical property or illegal activities, immediately contact Campus Safety 358-2228