IT Policy and Procedures

The IT Group develops IT policies, procedures, standards, and guidelines in collaboration with the KSC community, the USNH System Office, and incorporates higher education best practices. These policies help clarify the college's expectations of its individual members, mitigate risk, enhance efficiencies, reduce costs and support the college's compliance with federal, state, local, and USNH system laws and regulations. Furthermore, these are subject to amendment and repeal at any time and without notice.

All Users

• CNUP
• CNUP Violation Procedure

General

• Policy for managing KSC IP addresses & keene.edu namespace
• Outlook Public Folder Guidelines
• DMCA Violation Procedure
• Cell Phone Policy
• Higher Education Opportunity Act (HEOA) Compliance
• Data Access Policy
• ITG Services Planned Maintenance Windows
• Network File Storage, Backup & Recovery  
• Video Conferencing and Streaming Media
• iPad Tablet Policy: Revised 9/24/12
• System Access Control Requirements in Support of the USNH System Access Control Policy

Software/Hardware

• Workstation Hardware and Software Standards for Faculty and Staff
• Campus Workstation Upgrades
• Decommissioning Technology Equipment
• Campus Printer Upgrades
• Hardware and Software Support Policy
• Microsoft Site License
• KSC Approved AntiVirus Software

Email

• Email Guidelines, Broadcast, faculty & staff
• Email Guidelines, Broadcast, students
• Faculty/Staff Email Account Request

Network Access

• Policy for Connecting Hardware to KSC Network
• Policy for nonKSC Affiliated Network Users
• Domain Password Policy
• Remote Access Policy
• KSC NetID Password Policy for Faculty and Staff
• KSC NetID Password Policy for Students

Security - The Keene State College Office of the CIO responds to and investigates incidents related to misuse or abuse of KSC information and information technology resources regardless of department involved. These incidents include: network security breaches, unauthorized disclosure of institutional or personal information, loss of a laptop, illegal downloading of music or movies, etc.

• Reporting IT Security Incidents and/or suspected incidents involving sensitive data
• Reporting inadequate protection of sensitive data
• Reporting Computer Network User Policy (CNUP) violations
• Requesting access to Electronically Stored Information (i.e. email logs, phone logs, etc.)
• Reporting other types of incidents