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June 17, 2014
Help your email perform at its best!

Microsoft recommends cached Exchange mode for best performance in Outlook 2010! Check to see if you’re getting the most out of Outlook!

To do so, click the following:

File >> Accounts >> Account Settings >> Change >> See if “Use Cached Exchange Mode” is checked off >> If it’s not, check it >> Click Next >> Finish >> Close out of Outlook and reopen

Good news for Mac users! Outlook 2011 is already running in Cached Exchange Mode, so no need to check any settings!

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

May 29, 2014
Don’t forget to let folks know you are away

With summer upon us and vacation schedules planned, don’t forget to let folks know you are away by using your Outlook Out-of-Office Automatic Replies. In Office 365 Outlook, simply go to File → Automatic Replies (Out-of-Office) and click the button for “send automatic replies”. Select the timeframe you plan to be away and create a reply everyone will receive when they email you.

Now they will know you are not in and will be happy to wait until you return. Don’t forget to set a temporary voicemail greeting as well. Your bases will be well covered and you can relax and enjoy your time away. If you have any questions regarding this or any other technology issues, please contact the HelpDesk at 358-2532, email helpdesk @keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

May 29, 2014
IT Planned Maintenance Window

To maintain a high level of security and accessibility for KSC systems and services, a series of planned maintenance windows have been defined that allow for routine maintenance work to be completed on KSC servers, systems, and networks. Maintenance windows streamline service disruptions for the campus by having an established time for routine ITG maintenance work during off-hours.

Weekly Maintenance Windows

Date

Time

Thursday

5am – 7am

Saturday

8am - 12noon

During the IT Group planned maintenance windows, you may experience intermittent access while KSC systems are being serviced. When IT Group work will impact critical systems beyond intermittent access, ITG will coordinate work to minimize the service disruption to the campus.

Reminders of the ITG maintenance windows times will be communicated to campus on a routine basis throughout the year in Campus News and on our website.

 

April 24, 2014
IT Security -Password expirations/resets

The IT Group would just like to take a moment to remind campus that we will never reset or expire anyone’s NetID password without notifying you first.Your NetID password expires every six months, and when your NetID password expires, you are prompted to change your NetID password when you log into your KSC owned computer.

Starting this summer, ITG will introduce a new process of sending you an email notifying you that your NetID password is scheduled to expire. Stay tuned!

 

April 10, 2014
IT Security - Heartbleed Vulnerability

KSC Information Technology Group and HelpDesk were alerted earlier this week about the highly publicized Heartbleed security vulnerability. We have reviewed this vulnerability for our own services and determined that we are not impacted at this time. We are also checking with our vendors and partners with whom we do business.

The Heartbleed Bug is a serious internet security vulnerability that can expose and capture the personal information of those conducting business on the internet, using holes in encryption software. This can lead to identity theft and other serious issues.

At this point, the danger lies in the vulnerability of non-KSC websites. Watch for communication sent from your home Internet service provider, financial services provider, or from any website with which you currently do business. Make sure the message is valid and perform the recommended action(s), such as changing your password.

Whether you hear from a particular service provider or not, we recommend everyone watch any financial accounts (credit cards, online banking, etc.) carefully in the coming weeks, and contact the relevant provider if you are concerned.

Here’s a link http://www.cnet.com/how-to/which-sites-have-patched-the-heartbleed-bug/ to an easy list of sites with status on their vulnerability.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

April 9, 2014
Media Enhanced Classroom Technology Problems - Do you know what to do?

 

What do you do if you discover the technology working in the media enhanced classrooms isn’t working properly? You call the HelpDesk. Did you know that the HelpDesk has a special line reserved just for classroom emergencies? When you call the HelpDesk at 358-2532 for assistance, you will have the option to choose number 1 – the classroom emergency hotline. Your call will be picked up immediately and HelpDesk support will come to your classroom to resolve the issue or provide another solution. Please don’t just put an “out-of-order” sign on the equipment without contacting us. Contacting the HelpDesk is critical, so we can get the equipment operating correctly for the next class to use. If you have any questions regarding this or any other technology issue, please feel free to call the HelpDesk, email helpdesk@keene.edu or stop by the office on 2nd floor of Elliot Hall.

 

March 31, 2014
As promised. Office 365 is here?

As we promised, Office 365 is here! Beginning in April through the end of May, the IT Group will be upgrading faculty and staff to this new service. Departments will share the experience and be upgraded all together. What new enhancements will Office 365 provide you?

  • Microsoft’s Office365 provides increased performance and reliable access to your current Keene State College email.
  • There is a new experience for Outlook Web Access (OWA). The new OWA has been updated for an improved experience.
  • Email account quota increases from 1 GB to 50 GB.
  • When it is time to upgrade your account, you will receive an email from the IT Group HelpDesk letting you know one week in advance.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall. Visit IT News.

 

March 25, 2014
Phishing attempt. Do you recognize a phishing email?

This morning, many of you have received email referencing “Keene.edu server account user” and indicated we need you to click on a link to provide your credentials in order to receive an email upgrade. This email fits the characteristics of phishing and is not legitimate. “Phishing” is email spam sent by someone pretending to be an organization or individual and it is designed to fool a user into providing his/her log on credentials. If you respond to this email, your account credentials will be compromised and you should immediately change your password. It is important to remember that neither the IT Group, nor any other legitimate institution would ever request this kind of information from you via email. There is never an exception to this rule. If you question the legitimacy of an email you receive, do not hesitate to contact the HelpDesk before you act.

You will always recognize a legitimate message from the IT Group because we use a standard email template when communicating with the campus. Critical campus wide messages from us will always be addressed to the Global Address List (_GAL) and we will identify ourselves at the beginning of the message. Our messages always tell you to, “Contact the IT Group HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall with questions concerning this or any other technology issue” and our signature line provides location and contact information.

It is strongly suggested that you never give out your personal information to any source. There is never an exception to this rule.

To learn more about phishing and what it looks like, take a few minutes to complete this on-line test: http://www.sonicwall.com/phishing/index.html.

If you would like more information regarding phishing and other helpful security information, please visit the HelpDesk website at: http://www.keene.edu/it/security/default.cfm.

 

February 18, 2014
From the Office of the CIO:

Wondering about when we’re moving to CANVAS for our LMS or new student planning self-service tools will be available? Check out full slate of projects at IT Project Portfolio UPDATES

EMAIL & CALENDAR (Outlook) UPGRADE

===========================================================================================================================

Keene State College faculty and staff can expect a number of improvements to some key IT services later this year — including more email storage and enhanced mobile support. KSC is partnering with Microsoft to provide email, calendar services and other collaboration tools to the college through its Office 365 Education Platform. The first phase of the project will be to transition all faculty and staff email and calendaring functions from on-site Exchange (Outlook) application to the Microsoft cloud based platform. Faculty and staff will continue to utilize the @keene.edu domain but the infrastructure to support it is moving off campus. Additional phases will be adding students, additional storage and collaboration tools.

Primary factors driving the change was our desire to provide the KSC community with modern tools that one can expect to find in the workplace that are robust, innovative and financially sustainable for KSC. The ITGroup has done its best in keeping our current Exchange email and calendar system running but our applications are outdated with limited functionality and require a major version upgrade. Running outdated versions not only limits functionality and meeting business needs but also exposes the college to an increased risk with regards to service reliability. Moving to Office 365 is big leap forward with enhanced functionality, availability, and security. There is also a strong business case for working with Microsoft.Office 365 provides an ideal balance between quality of services, cost avoidance and security of our data!

Enhanced Features

More storage - 50 GB of space per email account.

  • Full integration with existing Exchange-Outlook desktop client and Microsoft Office tools
  • Improved tools and capabilities including enhanced webmail functionality and mobile support for iPhone, Windows, Blackberry or Android smartphones.
  • Supports best practices related to data security, protection and management
  • Improved business continuity – financially backed, 99.99% uptime availability

Moving to the Cloud

From a data perspective, the most significant change is that KSC’s email and calendar data will now be hosted in “the cloud” — not on campus, but on servers around the globe.
While the data will be hosted by Microsoft, it remains the property of KSC. Microsoft does not advertise on the service and only has access to the data or service with KSC’s permission.

What’s Next?
Office 365 will be available to the KSC community in the Spring, 2014.
The ITG is currently developing a comprehensive implementation plan to support the transition, and those details will be shared in the coming weeks and months. Our goal is to have all KSC email accounts moved to Office 365 by end of May 2014

==========================================================================================================

WIRELESS EXPANSION – Coming to a QUAD near you!

The college is nearing completion of the deployment of end to end wireless on the campus. Over the Fall/Winter break IT staff have been busy filling in the gaps where wireless performance was less than optimum on campus. We are now turning our efforts to providing wireless in some green spaces (outdoors) across the campus. Using the Facilities Master Plan as our guide for campus pathways we will be extending our wireless to the north/south and east/west. Once completed, you can experience wireless connectivity down Apian Way from gate to Owls nest including the Quad and area behind Spaulding Gym. Additionally, wireless connectivity will be available from TDS building to Redfern Arts Center. Expected completion date is April 2014.

==========================================================================================================

Laura Seraichick, Chief Information Officer

Keene State College

lseraichick@keene.edu

 

January 23, 2014
Welcome back to Spring 2014!

 

As we begin the final semester of this academic year, the IT Group thought it would be a great time to recap 2013 with some of the technology changes that occurred and new faces that have come aboard.

New Faces/New Opportunities

While we were busy with our technology projects and sustaining our day-to-day operations, we were lucky enough to welcome aboard some new staff while others found new opportunities to step into.

We welcomed Brendan Kelley as our new HelpDesk Staff Technician. His first day was January 21st where he jumped in with both feet to welcome students back for the spring. Stop by and say hello! In 2013, we were also happy to welcome aboard Meghan Hutchinson who joined us as our Colleague Business Analyst, Jin DelPrato as our new Applications Developer/DBA and John Glezen as our Systems Administrator.

Current staff also found new opportunities to explore. Paul Proulx stepped into the position of Sr. Desktop Support Analyst and will provide leadership for the campus computing labs and computer purchases. Dan Williams moved into our Desktop Support Analyst position in December. Allen Morrison is our new Systems Administrator, while Veronica Gaza stepped nicely into the Network Engineer position as we said goodbye to Ken Whittaker after 30 years.

What was new!

Early morning printing for students

Students who need to print prior to their 8am class can come to the ITG Learning Center on the 2nd floor of Elliot Hall between 7:30-8:00am. This will give them time to print their work and make it to class on time. After 8am, the Student Computing Cluster in the Mason Library is available to help them with this need.

KSC Authentication Service

The new KSC Authentication Service is now used to log into Canvas, Blackboard, MyKSC and other tools. This new service eliminated the DOB password or other passwords used previously to access the following tools:

  • BlackBoard
  • Canvas
  • MyKSC
  • Res Life Housing
  • Health Services forms
  • Interlibrary loan requests

So, it is just one password for all of these tools!

NOTE: This does not currently include: WebAdvisor, Colleague or other systems not listed here.

New friendly email address

ITG implemented new “friendly” email address. This address will use their first name/last name convention in the address (john.smith@ksc.keene.edu). The NetID’s currently used by faculty/staff and students remain the same and this new address is now available in KSC directory.

Expanded wireless

KSC went completely wireless! Wireless was expanded to all residence halls and academic buildings last year and then all administrative buildings were included in the Fall.

MyKSC

MyKSC received a new updated look! This new design provides students with a more visual experience and quick access to frequently used applications and tools, reducing clutter and confusion.

 

 

December 4, 2013
Cyber Secuity - - Our friends from Sans Institute want to help you protect your passwords:

Passwords have become a critical part of our daily lives. Passwords are used to logon to your computer, read your email, update your finances, shop online, and even watch movies. It seems doing almost anything on the Internet requires some type of password. As a result, your passwords represent the key to your information.

Cyber criminals know this. If they can obtain your passwords, they can have access to your bank accounts, read your email, steal your money, sell your information, or even steal your identify. To help protect yourself, we cover key steps to protecting your passwords in this newsletter.

 

November 15, 2013
Cyber Secuity - - Our friends from Sans Institute want to help you protect yourself when browsing the Internet and using email:

Browsing the Internet:

The Internet has become a powerful tool for numerous activities, including searching for information, shopping online, and managing your finances. In almost all of these cases, the primary tool you use is a web browser, such as Internet Explorer, Chrome, or Firefox. Your browser is, in many ways, your gateway to the Internet. Because so many people around the world use and depend on browsers for their daily Internet activities, your browser is also a primary target for cyber criminals. Cyber criminals have developed new attacks and built malicious websites designed to hack your browser and infect your computer. You should always follow these steps to protect your browser and yourself…….. To find out these steps and to learn more about browsing the Internet safely, visit our cyber security newsletters.

and

USING EMAIL SAFELY:

Email has become one of the primary methods to communicate, both at work and at home. Email is an extremely powerful tool allowing you to reach anyone around the world instantly. Email is simple; you type your message, include attachments, and send. Email is also cheap and sometimes even free. Given all of the above, it is not unusual for individuals to send or receive hundreds of emails a day. The danger is cyber criminals leverage this technology as well. It is very simple for a cyber criminal to create emails pretending to be someone or something you trust, such as your bank or your favorite online store. In addition, cyber criminals send out literally millions of these malicious emails every day. The number one step to protect yourself is to be suspicious….. To learn how to protect yourself and your email, visit our cyber security newsletters.

 

 

November 6, 2013
Cyber Secuity - - Our friends from Sans Institute want to help you protect yourself when working remotely:

Technology has become extremely powerful, allowing you to connect to the Internet and communicate anytime you want, anywhere you want. From tablets and smartphones to light weight laptops, you can potentially work anywhere in the world. However, when working away from the office, there are several risks you need to be aware of. In this newsletter, we will explain how you can securely work while away from the office. Remember that to work from home, you must first have permission from your supervisor. In addition, depending on the type of information you are working on, you may also need permission to work while traveling, such as if you are attending a conference or visiting another office. If you have any questions about when you can work remotely, and what information you can work on, be sure to ask your supervisor first. To learn how to protect yourself when working remotely, visit ourcyber security newsletters.

 

 

October 24, 2013
Cyber Security - Our friends from Sans Institute want to help you secure your mobile devices:

Mobile devices,suchas smartphones, have become one of the primary ways people communicate and interact with the Internet. You can instantly talk to or message anyone around the world. In addition, you can now carry the power of a computer in your pocket. However, with all these new capabilities come risks. In this newsletter,weexplainthe dangers and the steps you can take to use your mobile devices securely. To learn what steps to take to protect yourself, visit our Securing Your Mobile Devices newsletter.

 

October 10, 2013
Cyber Security - Our friends from Sans Institute want to help you protect yourself when using social networks

Social networking sites are one of the most exciting and powerful technologies on the Internet. These are virtual, online communities allowing people to connect to each other from around the world. On these sites,you create an account, post information about yourself, and share information with your friends, family and fellow co-workers. Youcan also track others to learn what they are currently doing. Different sites are used for different purposes.

Sites such as LinkedIn are used for professional or work-related activities, while sites like Facebook are used for personal activities. Social networking sites arepowerful toolsthat allowyou to communicate with friends and family around the world. However, be careful what you share, how you share it, and with whom. To learn more about Social Networks, visit our Social Networking newsletter.

 

September 26, 2013
Media Enhanced Classroom Technology Problems

What do you do if you discover the technology working in the media enhanced classrooms isn’t working properly? You call the HelpDesk. Did you know that the HelpDesk has a special line reserved just for classroom emergencies? When you call the HelpDesk at 358-2532 for assistance, you will have the option to choose number 1 – the classroom emergency hotline. Your call will be picked up immediately and HelpDesk support will come to your classroom to resolve the issue or provide another solution. Please don’t just put an “out-of-order” sign on the equipment without contacting us. Contacting the HelpDesk is critical, so we can get the equipment operating correctly for the next class to use.If you need training on any of the technology in the classroom, call the HelpDesk and we will provide 1:1 training just for you!

If you have any questions regarding this or any other technology issue, please feel free to call the HelpDesk, email helpdesk@keene.edu or stop by the office on 2nd floor of Elliot Hall.

 

September 5, 2013
Share your event with students using MyKSC announcements

Do you have an event on campus that you want to be sure students are aware of? Post that information on MyKSC! While faculty and staff use the _Events list to share upcoming events with each other, MyKSC is where students go to get their information. It is the perfect place to announce the same event to students. Students do not receive _Events email, but they all have access to announcements located on MyKSC. All KSC affiliated clubs, organizations and departments have the ability to request an announcement or news item. It is simple and quick. The link to the communication request form is on the HelpDesk website at: http://www.keene.edu/it/helpdesk/emailstudents.cfm. Submit the request and it will be posted within 48 hours. So, when you are sharing your event with faculty and staff, don’t forget to share it with students too. If you need assistance with this, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

August 14, 2013
IT Changes over the summer you'll want to know about!

We hope you have had a wonderful summer. The IT Group has been busy making some exciting technology changes over the summer in our continued effort to provide improved security and easier access to your KSC tools.

These changes include:

New Authentication Service

Beginning, August 15th, you will see the new KSC Authentication Service. When logging into Canvas, Blackboard, MyKSC and other tools, you will be redirected to our new KSC Authentication Service. Faculty staff will enter their current NetID and current computer login password. Students will enter their current NetID and current MyKSC password. This new service eliminates the DOB password or other passwords you have used previously to access the following tools:

      • BlackBoard
      • Canvas
      • MyKSC
      • Res Life Housing
      • Health Services forms
      • Interlibrary loan requests

So, it is just one password for all of these tools!

NOTE: This does not currently include: WebAdvisor, Colleague or other systems not listed here.

Here is a peek of the new KSC Authentication Service page you will now be using to access these KSC tools:
  • Description: Description: Description: Description: Description: cid:image008.jpg@01CE8DFA.5E13A810

Searching for students in BlackBoard

While current students NetID’s are not changing, there are new conventions that some new students will receive. These new conventions are part of a new security initiative with the USNH system. You may notice a few NetID variations for a time (jsmith or jfs6237), while we move through this process. So, if you currently use NetID’s to look up students, we suggest searching by last name instead.

New friendly email address for students

Students will now have new “friendly” email address. This address will use their first name/last name convention in the address (john.smith@ksc.keene.edu). Current students NetID’s will not change and any email sent to the old email address will continue to be delivered. This new address is now available in KSC directory.

Expanded wireless

KSC is now a completely wireless! Wireless was expanded to all residence halls and academic buildings last year and has now been expanded to all administrative buildings this summer. You now have access the wireless network where ever you are on campus!

Changes have also been made to the wireless network in the residence halls to deliver a stronger and more reliable network for students.

MyKSC

MyKSC has a new updated look! This new design provides students with a more visual experience and quick access to frequently used applications and tools, reducing clutter and confusion. But while MyKSC has a new look, it still functions exactly as before allowing access to grades, email, transcripts, bill pay, class registration and more.

Some of the new features and changes include:

  • The new Quickbar at the top of the page is an icon-based toolbar designed for quick access to favorite apps and pages. It also displays timely notifications, such as E-mail alerts, calendar reminders and task due dates.
  • Pop-in windows are incorporated in the new design and will display at first log-in to explain features and draw attention to additional help documentation.
  • Students can also customize their Quickbar with just those icons they use and remove those they don't.
  • "Quick Chat" is a new feature coming soon that will allow students to chat with other friends.
  • Bookmarks have been broken down by category making the search process quicker and easier.
  • By clicking on the red bar at the top, students will be taken to the keene.edu homepage.

Feel free to go out and take a peek -http://prod.campuscruiser.com/PageServlet?pg=home_welcome&cx=22.160. We think you will like the new look!

IT HelpDesk Support

The HelpDesk hours during the academic year are as follows:

Monday through Thursday, 8am-9pm

Friday, 8am-5pm

Feel free to stop by and talk with our HelpDesk Manager, Elise Morrissette or our Staff Technician Rob Coleman whenever you have questions about this information or any other technology issue. All of our HelpDesk staff and student technicians are happy to assist you.

HelpDesk

2nd floor Elliot Hall, room 243

Keene State College

603-358-2532

www.keene.edu/helpdesk

helpdesk@keene.edu

 

August 9, 2013
Is this Phishing or is this real?

It’s the start of a new academic year. It is an exciting time filled with anticipation, but it is important to remember the lessons we’ve learned regarding phishing. While our wish for everyone may be a wonderful beginning to a new school year, there are those in the cyber world who would like to make that difficult for us.

This is an actual message received on campus in recent years. Is this email phishing or is it real?

 

We would like to inform you that we are currently carrying out scheduled maintenance and upgrade of our account service and as a result of this your accounts have to be upgraded.
We are sorry for any inconvenience caused.
To maintain your account, you must reply to this email immediately and enter information below:

NetID:……..
Password:…….

Failure to do this within 48 hours will immediately render your account deactivated from our database.

Thank you for using our Services!

“WEBMAIL SUPPORT TEAM”.
© WEBMAIL ACCOUNT ABN 31 088 377 860 All Rights Reserved.
E-Mail Account Maintenance.

This email is phishing. You can tell because Keene State College and the IT Group would never ask you to verify any account information through email or any other electronic source. We already have that information. Also, this message does not use the standard template you always see from the IT Group when we communicate to campus. Our template always:

  • addresses the GAL, not individuals, and it always comes from the IT Group HelpDesk.
  • identifies ourselves as the IT Group at the beginning of the message.
  • tells you the reason behind our communication (routine maintenance, infrastructure upgrade, etc.).
  • provides our contact information (including phone number, email address, and building location), in case you have any questions or concerns.

However, most importantly, legitimate institutions, including the IT Group, will not ask for personal information through email. There are never any exceptions to this.

We hope this information will help you better understand phishing when you receive a suspicious email. However, whenever you are in doubt, do not hesitate to contact the HelpDesk at 358-2532,email helpdesk@keene.edu, or stop by our office on the second floor of Elliot Hall.

We will be glad to help.

 

 

August 2, 2013
MyKSC has a new, updated look!

This new design provides students with a more visual experience and quick access to frequently used applications and tools, reducing clutter and confusion. But while MyKSC has a new look, it still functions exactly as before allowing access to grades, email, transcripts, bill pay, class registration and more.

Some of the new features and changes include:

  • The new Quickbar at the top of the page is an icon-based toolbar designed for quick access to favorite apps and pages. It also displays timely notifications, such as E-mail alerts, calendar reminders and task due dates.
  • Pop-in windows are incorporated in the new design and will display at first log-in to explain features and draw attention to additional help documentation.
  • Students can also customize their Quickbar with just those icons they use and remove those they don't.
  • "Quick Chat" is a new feature coming soon that will allow students to chat with other friends.
  • Bookmarks have been broken down by category making the search process quicker and easier.
  • By clicking on the red bar at the top, students will be taken to the keene.edu homepage.

Feel free to go out and take a peek - http://prod.campuscruiser.com/PageServlet?pg=home_welcome&cx=22.160. We think you will like the new look!

 

July 31, 2013
Expanding wireless in administrative buildings

The IT Group is spending the summer expanding the wireless network on campus and installing wireless access points throughout most of the administrative buildings. You may see people in your office area climbing ladders and hanging new access points, but don’t worry…they are working for us. The buildings receiving wireless access this summer include:

Alumni Hall, Hale, Elliot Hall, Morrison Hall, Parker Hall, Media Arts Center, Redfern Arts Center, Science Building, Spaulding Gym, Student Center, Writing Center, Butler Ct. Laundry, Joslin Hall, Keddy Hall, Rhodes Hall, Proctor Hall, Residential Life Building, Math Building, Blake House, Fiske Annex, Whitcomb Garage, Zorn Dinning Commons.

The IT Group will begin activating these wireless points beginning August 8 and will be completed by August 22nd.

 

July 18, 2013
Configure Outlook 2010 to Automatically Empty Deleted Items

Do you find that you frequently receive the Outlook notice indicating you are close to your email quota limit.  Good mailbox management will help you avoid this and the IT Group Training website has some great tips for managing the data in your email and your P drive: http://www.keene.edu/it/helpdesk/training/resources.cfm

One great way to keep your email quota in check is to configure your Outlook to automatically empty deleted items.  Items that you delete are moved to the Deleted Items folder, but aren’t permanently deleted until that folder is emptied. Over time, the contents of the Deleted Items folder can consume a large amount of your data file or email server storage quota.

The Deleted Items folder appears in the Navigation Pane when you are using the Mail or the Folder List views. Outlook can be configured to automatically empty the Deleted Items folder, or you can manually empty the folder at any time.

To configure your computer to automatically empty the Deleted Items folder:

1. Click the File tab.

2. Click Options.

3. On the Advanced tab, under Outlook Start and Exit, select the Empty the Deleted Items folder upon exiting check box.

4. To be notified before the Deleted Items folder is emptied automatically, on the Advanced tab, under Other, select the Prompt for confirmation before permanently deleting items check box.

 

July 1, 2013
Update your technology information

New prospective students continue to visit campus and many departments have helpful information to share with them. If your document contains information about technology or computers, it will need to be updated. As you know, technology is ever changing, as well as the procedures necessary to use it efficiently. So, before you deliver that information to students, let the IT Group review and update your technology information to be sure that students are informed correctly. We have some exciting changes happening right now, so be sure you are providing students the most recent information. You can send any information you would like reviewed directly to Kim Pare’ at kpare@keene.edu. She’ll be happy to make sure your information is correct and provide you with any new updates to be sure our students get off on the right foot!

 

June 20, 2013
ITG Maintenance windows timeline

To maintain a high level of security and accessibility for KSC systems and services, a series of planned maintenance windows have been defined that allow for routine maintenance work to be completed on KSC servers, systems, and networks. Maintenance windows streamline service disruptions for the campus by having an established time for routine ITG maintenance work during off-hours.

Weekly Maintenance Windows

Date

Time

Thursday

5am – 7am

Saturday

8am - 12noon

During the IT Group planned maintenance windows, you may experience intermittent access while KSC systems are being serviced. When IT Group work will impact critical systems beyond intermittent access, ITG will coordinate work to minimize the service disruption to the campus.

Reminders of the ITG maintenance windows times will be communicated to campus on a routine basis throughout the year in Campus News and on our website.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

June 18, 2013
End of year project updates

The IT Group would like to share our end-of-year FY13 Project updates.

While all of these projects involved IT Group leadership or assistance, it is the collaborative work from the entire campus that allows these projects to be accomplished and support the mission of the college.

Thank you for helping to bring these projects to a successful completion.

 

May 24, 2013
Invite an ITG HelpDesk Tech

IT Tech Tip of the Week: Have you ever wanted an ITG HelpDesk Technician all to yourselves?

Now that summer is here and things have calmed down just a little bit, have you ever thought it would be really nice to have an ITG HelpDesk Technician come to a department or staff meeting to answer questions about KSC technology? Well, it is possible! Invite a HelpDesk Technician to your next staff meeting to address those pesky little questions your department or team has about Outlook, file storage or any other technology you use on a daily basis. We can give you tips and tricks and help you use that technology to make your job easier!

Give us a call at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall and we’ll be happy to be a part of your next staff meeting.

 

May 9, 2013
You are the target!

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here is a portion of one newsletter you may find helpful:

Cyber Security Awareness - You are the Target!

Many people mistakenly believe cyber criminals would never target them, that their computer or information has no value. In reality individuals like yourself are a cyber criminal’s primary target— you and your computer are attacked every day. The first step to protecting yourself is realizing you are under constant attack.

By following some simple steps, you can protect yourself, your family and our organization. You can read more to learn how you are the target and how to protect yourself on ourYou are the Target newsletter.

 

April 25, 2013
Protecting your home computer

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here is a portion of one newsletter you may find helpful:

Protecting your home network:

Wi-Fi networks (sometimes called by their technical name, 802.11) allow people to wirelessly connect devices to the Internet using smartphones, laptops, tablets, and gaming consoles. Because Wi-Fi networks are fairly easy to set up, many people install their own networks at home. However, many home Wi-Fi networks are configured insecurely, allowing strangers or unauthorized individuals to easily access your home network or anonymously abuse your Internet connection. To ensure you have a safe and secure home Wi-Fi network and learn a few simple steps you should take, visit our cyber security newsletters.

April 11, 2013
HACKED...NOW WHAT?

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here is a portion of one newsletter you may find helpful: HACKED … NOW WHAT?

Using computers on the Internet is like driving a car -- you take steps to protect yourself but an accident can happen at any time. With computers and the Internet it is the same. You take the proper steps to protect yourself, but your computer or your personal information may be hacked. You are often not in control of your own data; other companies or organizations control it. Retail stores record your purchases, your mobile company tracks your phone calls, and your doctor stores your medical records. Not only do you have to worry about protecting your own data, you have to worry about others protecting your data. To learn how to tell if your computer has been hacked and how to respond, visit our cyber security newsletters.

 

April 1, 2013
CNUP Policy revision input

The College Information Technology Committee (CITC) Seeks Policy Revision Input

Members of the campus community are invited to submit comments and/or any proposed revisions to the college’s Computer & Network Use Policy <http://www.keene.edu/policy/cnup.cfm> (CNUP). This policy governs the use of Keene State College IT and network resources by authorized individuals.

IT Policy comments should be submitted to Laura Seraichick by email at lseraich@keene.edu by April 12th. At that time, the proposed revisions, amendments, and campus feedback will be presented to the College Information Technology Committee (CITC) for review, and recommendations will be sent to the president for final approval.

Laura Seraichick, Chief Information Officer

Keene State College

lseraichick@keene.edu

 

March 28, 2013
Protecting your personal computer

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here is a portion of one newsletter you may find helpful:

PROTECTING YOUR PERSONAL COMPUTER:

Just as your work computer is a target, your personal computer is one, too. And your personal computer is even more at risk because you do not

have a security team dedicated to protecting it on a daily basis. To help defend you and your family, visit our cyber security newsletters.

 

March 7, 2013
Working Remotely

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here is a portion of one newsletter you may find helpful:

Working Remotely:

Technology has become extremely powerful, allowing you to connect to the Internet and communicate anytime you want, anywhere you want. From tablets and smartphones to light weight laptops, you can potentially work anywhere in the world. However, when working away from the office, there are several risks you need to be aware of. In this newsletter, we will explain how you can securely work while away from the office. Remember that to work from home, you must first have permission from your supervisor. In addition, depending on the type of information you are working on, you may also need permission to work while traveling, such as if you are attending a conference or visiting another office. If you have any questions about when you can work remotely, and what information you can work on, be sure to ask your supervisor first. To learn how to protect yourself when working remotely, visit our cyber security newsletters.

 

February 18, 2013
ITG Learning Center

The ITG Learning Center, on the 2nd floor of Elliot Hall, is a multi-functional training space that is flexible and easily reconfigured for use by different campus training groups.

The training facility can accommodate individuals and groups, as well as self-paced hands-on computer training and instructor led training. The room is also equipped for video conferencing. The room contains:

•Eno (Smart) board

•Instructor's station which contains a PC

•Data projector

•Laptop cabinet - this contains 16 laptops which will connect to the wireless

network and contain our campus standard software.

•Video conferencing equipment including multiple cameras and video displays.

This room is not available for standard campus meetings. Please schedule your meeting with Central Scheduling at 358-2323.

To schedule this space for your next training or video conference, please complete this request and you will be contacted by the HelpDesk.

 

February 15, 2013
IT Projects Update

Check out status of current campus IT Projects. See what has been accomplished so far and where we are headed next. If you have any questions regarding these, feel free to contact IT Group CIO – Laura Seraichick.

Laura Seraichick, Chief Information Officer

Keene State College

lseraichick@keene.edu

 

February 14, 2013
Security for Passwords & WiFi

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here are portions of two newsletters available to you now:

Passwords have become a critical part of our daily lives. Passwords are used to logon to your computer, read your email, update your finances, shop online, and even watch movies. It seems doing almost anything on the Internet requires some type of password. As a result, your passwords represent the key to your information.

Cyber criminals know this. If they can obtain your passwords, they can have access to your bank accounts, read your email, steal your money, sell your information, or even steal your identify. To help protect yourself, we cover key steps to protecting your passwords in this newsletter.

and

When the Internet became popular, the only way to connect to it was physically. This meant you had to manually use a cable (often an Ethernet cable) and connect it to your computer or laptop. This cable then connected you to a local network, which connected to the Internet. While inconvenient for the end user, physical cables helped protect our organization. They allowed us to control who had access to our networks. However, soon there became a desire for a simpler and faster way to connect to networks, one that did not require physical cables. As a result, a new wireless technology was created, called IEEE 802.11,or more commonly known as Wi-Fi. Unfortunately, Wi-Fi networks come with their own unique risks.

January 17, 2013
Security on Social Networks & Mobile Devices

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here are portions of two newsletters available to you now:

Social networking sites are one of the most exciting and powerful technologies on the Internet. These are virtual, online communities allowing people to

connect to each other from around the world. On these sites, you create an account, post information about yourself, and share information with your friends, family and fellow co-workers. You can also track others to learn what they are currently doing. Different sites are used for different purposes.

Sites such as LinkedIn are used for professional or work-related activities, while sites like Facebook are used for personal activities. Social networking sites are powerful tools that allow you to communicate with friends and family around the world. However, be careful what you

share, how you share it, and with whom. To learn more about Social Networks, visit our Social Networking newsletter.

and

Mobile devices, such as smartphones, have become one of the primary ways people communicate and interact with the Internet. You can instantly talk to

or message anyone around the world. In addition, you can now carry the power of a computer in your pocket. However, with all these new capabilities come risks. In this newsletter, we explain the dangers and the steps you can take to use your mobile devices securely. To learn what steps to take to protect yourself, visit our Securing Your Mobile Devices newsletter.

December 6, 2012
Don't forget to let folks know you are on winter break

With winter break upon us, don’t forget to let folks know you are away by using your Outlook Out-of-Office Assistant. In Outlook 2007, simply go to Tools → Out-of-Office Assistant and select that you are “currently out of the office” and create a reply everyone will receive when they email you. In Outlook 2010, select File → Info → Automatic Replies (Out of Office). Now they will know you are not in and will be happy to wait until you return. Don’t forget to set a temporary voicemail greeting as well. Your bases will be well covered and you can relax and enjoy your time away. If you have any questions regarding this or any other technology issues, please contact the HelpDesk at 358-2532, email helpdesk @keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

November 26, 2012
Technology Infrastructure Master Plan Update

As you have noticed all around campus, the IT Group have significantly expanded wireless technology throughout campus.This expansion was part of the Technology Infrastructure Master Plan that was approved by Cabinet in 2010.

As we continue to expanded wireless technology on campus, we thought it would be helpful to remind campus of the original plan, what’s been accomplished to date and the timeline moving forward:

In 2009, the IT Group conducted a campus wide Technology Infrastructure Master Planning Activity.

  • In the Summer of 2010, Cabinet approves the Master Plan.
  • Goal of Infrastructure Master Plan: Build & sustain a reliable, robust, and redundant network that is capable of providing an open, secure and flexible technology environment that meets the needs of the campus for; global collaboration, engagement, transparency, sharing, operating efficiencies and enhanced delivery of student services.
  • One of the high priority projects identified in the plan was an end to end campus wireless implementation. This was a four year (FY11-FY14) phased implementation and we are on track with delivering wireless access throughout the campus by end of FY14. Year 1 was all the classrooms, Years 2 & 3 are Residential Halls and Year 4 is remaining administrative buildings and outdoor space (Quad, etc..). These phases were prioritized and approved by the President’s Cabinet in the summer of 2010.

As this master plan nears completion, this update may be helpful to you in re-designing administrative business processes in your department and how you deliver your services in response to the changing technology environment both in what KSC provides and students provide.

The IT Group will continue to keep you updated as we progress toward completing our wireless implementation. As always, if you have any questions regarding this or any other technology issue, please do not hesitate to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall. Visit our wireless map for campus wireless locations.

 

November 15, 2012
Browsing the Internet Safely & Using Email Safely

As you are aware, the IT Group is providing Cyber Security Awareness Training to you through May 2013. As part of this training, videos addressing cyber security topics are released to you monthly and newsletters are available to you that reinforce the message in these short videos.

Here are portions of two newsletters available to you now:

BROWSING THE INTERNET SAFELY:

The Internet has become a powerful tool for numerous activities, including searching for information, shopping online, and managing your finances. In almost all of these cases, the primary tool you use is a web browser, such as Internet Explorer, Chrome, or Firefox. Your browser is, in many ways, your gateway to the Internet. Because so many people around the world use and depend on browsers for their daily Internet activities, your browser is also a

primary target for cyber criminals. Cyber criminals have developed new attacks and built malicious websites designed to hack your browser and infect your computer. You should always follow these steps to protect your browser and yourself…….. To find out these steps and to learn more about browsing the Internet safely, visit our cyber security newsletters.

and

USING EMAIL SAFELY:

Email has become one of the primary methods to communicate, both at work and at home. Email is an extremely powerful tool allowing you to reach anyone around the world instantly. Email is simple; you type your message, include attachments, and send. Email is also cheap and sometimes even free. Given all of the above, it is not unusual for individuals to send or receive hundreds of emails a day. The danger is cyber criminals leverage this technology as well. It is very simple for a cyber criminal to create emails pretending to be someone or something you trust, such as your bank or your favorite online store. In addition, cyber criminals send out literally millions of these malicious emails every day. The number one step to protect yourself is to be suspicious….. To learn how to protect yourself and your email, visit our cyber security newsletters.

 

October 23, 2012
Apple TV in the classroom

The IT Group would like to address the question regarding the use of Apple TV in our classrooms. There are a number of issues with Apple TV’s ability to operate on enterprise networks including security and supported wireless protocols. The issue is centered around the Apple protocol, Bonjour, and the fact that it is a “zero configuration networking” solution from Apple.

These issues are not unique to KSC and currently there is a petition circulating that has over 300 institution signatures requesting that Apple make changes, so that higher education can leverage Apple TV (Bonjour protocol) functionality. Today, KSC faculty can already project using their 2nd and 3rd generation iPads in the classroom by way of a special cable that connects to the Smartcart and assuming that the iPad app has the ability to display.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

October 2, 2012
Cyber Security Awareness - Social Engineering - Hacking your mind!

A non-technical example of a social engineering attack is one that does not involve computers or any advanced technology. Take, for example, this situation that uses a phone and a hotel room. You have been traveling and just checked into your hotel room. As you walk into your room and
set your bag down, your phone rings. A nice girl introduces herself as Rebecca from the front desk. She explains there has been an issue during check-in and she needs to re-confirm your credit card information. Assuming she is calling from the hotel front desk, you provide your credit card
information. She then informs you everything has been resolved and to enjoy your stay. Unfortunately, you have been socially engineered. To find out what happens and to learn more about Social Engineering, visit our Social Engineering newsletter.

 

October 2, 2012
Cyber Security Awareness - You are the Target!


Many people mistakenly believe cyber criminals would never target them, that their computer or information has no value. In reality individuals like yourself are a cyber criminal’s primary target— you and your computer are attacked every day. The first step to protecting yourself is realizing you are under constant attack.

By following some simple steps, you can protect yourself, your family and our organization. You can read more to learn how you are the target and how to protect yourself on our You are the Target newsletter.

 

October 2, 2012
October is Cyber Security Awareness Month

October is Cyber Security Awareness month. This October, the IT Group is initiating a Cyber Security Awareness Training that will last for several months. The content of the training, titled “Securing the Human,” was developed by SANS Institute.

Cyber security begins with you! Managing cyber security is a shared responsibility. The IT Group can do part of it, but you need to do your part too. This new training program is a tool that will help you learn how to protect your information and be in charge of your own cyber security. This training delivers a series of short videos addressing cyber security topics. Newsletters and posters will also accompany the videos and will be released monthly starting in October and ending in May 2013.

You will receive email notices throughout the year from the IT Group HelpDesk and SecuringtheHuman.org. Please rest assured that these are legitimate emails from the IT Group HelpDesk and KSC IT Security, however, if you are at all suspicious or unsure, do not hesitate to contact the IT Group HelpDesk at 358-2532 to inquire.

Within the next day or two, an email will be sent to you welcoming you to the training program. It will identify the web site to visit to view the videos and will provide your login and password to your account. The site is very easy to navigate.

Our hope is that you will take the time to look at the videos and newsletters. The videos are between 3-5 minutes and contain valuable information on cyber security.

For complete information regarding this training, visit the IT Group Cyber Security website.

For questions about this or any other technology issue, please contact the HelpDesk at 358-2532, email at helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

IT Group HelpDesk and Chuck Mobilia, KSC IT Security

2nd floor Elliot Hall, room 243

Keene State College

603-358-2532

www.keene.edu/helpdesk

helpdesk@keene.edu

 

September 27, 2012
Website Phishing – how can you tell?

Did you know...

Phishing can take place on websites as well as in email.

Do you know how to identify a legitimate website from a Phishing website?

There are some very specific things to look for before you ever provide personal or financial information on the web.

Take this brief web Phishing test from our friends at Symantec and see if you can spot a real website from a Phishing site.

https://www.phish-no-phish.com/

And as always, if you have any questions regarding any Phishing attempt or technology issue, please contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

September 13, 2012
Media Enhanced Classroom Technology Problems

What do you do if you discover the technology working in the media enhanced classrooms isn’t working properly? You call the HelpDesk. Did you know that the HelpDesk has a special line reserved just for classroom emergencies? When you call the HelpDesk at 358-2532 for assistance, you will have the option to choose number 1 – the classroom emergency hotline. Your call will be picked up immediately and HelpDesk support will come to your classroom to resolve the issue or provide another solution. Please don’t just put an “out-of-order” sign on the equipment without contacting us. Contacting the HelpDesk is critical, so we can get the equipment operating correctly for the next class to use. If you have any questions regarding this or any other technology issue, please feel free to call the HelpDesk, email helpdesk@keene.edu or stop by the office on 2nd floor of Elliot Hall.

 

August 7, 2012
New changes to MyKSC

The IT Group is excited to announce some wonderful changes to MyKSC for students. While these changes are exciting for students, they will also help you communicate with them more effectively and consistently. Some of these new changes include:

  • A new MyKSC email address – NetID@ksc.keene.edu! This new email address will replace the current NetID@ksc.mailcruiser.com address.
    • Effective immediately, this new NetID@ksc.keene.edu address will now make it possible for students to take advantage of discounts for things like ski tickets, travel, computer software, etc. from companies that have always required an .edu address.
  • Students will continue to access their email through MyKSC just like before.
    • This new address will be updated in the KSC web directory and Colleague. Any information pulled from Colleague (i.e. WebAdvisor rosters) will reflect the new NetID@ksc.keene.edu address. For the duration of the fall semester, all email sent to NetID@ksc.mailcruiser.com will be delivered to their new NetID@ksc.keene.edu address.
  • After January 31, 2013, email sent to NetID@ksc.mailcruiser.com will no longer be delivered.
    • What does this mean to you? You will want to begin using their NetID@ksc.keene.edu email address immediately and begin updating student distribution lists to reflect this new address.
  • Student email quota has been increased to 1GB and they have the option to forward their MyKSC email to a personal email account, such as Gmail, Hotmail, etc.
    • To protect identity and confidentiality, students have been instructed to use their official MyKSC email (NetID@ksc.keene.edu) when contacting faculty or KSC offices regarding official college business. Students who decide to implement this optional feature will see this expectation in the email forwarding tab of MyKSC.

The HelpDesk is available to answer any questions you have regarding these changes or to help you make the changes you need to update your address book. Feel free to give us a call at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

July 12, 2012
Office moves or staffing changes

When you have staffing or office changes in your area, remember to contact the HelpDesk at least one week in advance to be sure your technology needs are in place when you need them.

Without advance notice, we will do our best to accommodate your schedule, but we cannot guarantee everything will be available when it’s needed. To request these changes, complete the move form and you will be contacted by the HelpDesk.

Also, to be sure our database information is accurate when employees leave, email the HelpDesk when you have staffing changes. We take this opportunity to update our account information for our records and yours.

Please forward this to anyone in your department for whom it would be appropriate.

If you have any questions concerning this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email us at helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

June 21, 2012
Revised GAL policy - Approved by the president and Cabinet, June 2012

Dear Campus Community:

As requested by many of our faculty and staff, our administration has taken a closer look at the policy we have in place with regards to posting messages to Keene State College’s Global Address List (GAL). In doing so, we have changed the policy for using the GAL. Best practices from other institutions and feedback from the campus helped to drive the new policy, which is explained below. This policy becomes effective on July 1, 2012, and remains in place until further notice.

Sharing thoughts and ideas is a critical part of learning and moving forward in the same direction for the benefit of Keene State and the students who earn an education here. We must do so in appropriate, respectful ways with civility and understanding. Treatment of colleagues or students in any other way does not reflect the values we share at Keene State College.

When issues have arisen over the past several years, we have hosted Open Forum conversations for our campus community to engage with others. Face-to-face dialogue in these forums has served as a platform for faculty, staff and students to share their perspectives on issues, to help ease tension, and be exposed to other ways of thinking. These Open Forums are a critical part of our campus communication, and will continue to be an outlet for our community to come together to discuss – and in some cases disagree on – important topics.

Should you have concerns about this policy, please discuss them with your supervisor. After a year, this policy will be reviewed. The Cabinet and I thank Kelly Ricaurte and Laura Seraichick for their support with this revision.

Sincerely,

Helen Giles-Gee

President

Revised GAL policy – Approved by the president and Cabinet, June 2012

The Global Address List, or GAL, reaches every faculty and staff member at Keene State College, and does not offer an opt-out option. The list is to be used only for sharing information that is relevant and important to the entire recipient list. The uses include:

• Communications from the Keene State President and University System of New Hampshire Board of Trustees.

• Crisis/urgent announcements: natural disaster alerts, mechanical failures, weather closures or delays, crime alerts, health alerts, server maintenance, and computer virus alerts.

• Major policy and procedural changes that must be communicated quickly.

• Major news events such as naming of a new Keene State College president or vice president.

• Financial and administrative deadlines, e.g., budget, personnel or purchasing deadlines.

• Registration information and academic deadlines.

• Logistics announcements: construction closures; traffic routing; environmental alert notices; and security announcements.

Authority to post messages to the GAL list is limited to select individuals in President’s Office, President’s Cabinet, Campus Safety, IT, Human Resources, Physical Plant, Financial Services, Health Services, and Marketing and Communications to share information related to the above subjects. If a faculty or staff member has interest in sending a message that falls outside the list of topics above, the individual must contact their Principal Administrator for approval prior to sending the message. Keene State College administration reserves the right to deny posts.

No individual may use Keene State sub-email lists to send information to the full campus community. Misuse of the GAL or other sub-lists is a personnel matter, which will result in consequences as determined by the supervisor. Keene State College has a separate “Events” email list, which can be accessed by anyone on campus to share Keene State event-related information to faculty and staff. Recipients of this email can opt out if they wish to do so. This list is to be used only to publicize events. Guidelines for using this list are below:

• Only events sponsored by officially recognized Keene State organizations may be publicized through broadcast e-mail.

• Use smaller lists for events of more limited interest.

• Events are to be publicized with no more than one broadcast e-mail message.

• All "Events" messages should include a subject line that explains the purpose of the message, e.g., "Campus Event: Poetry Reading Oct. 15"

• Messages should include sender’s name and affiliation with Keene State.

• Messages should be brief, 50 words or fewer, when possible.

• Notice of deaths through "Events" list is restricted to Human Resources only. With the permission of the employee, HR will release the information using the "Events" list.

 

June 21, 2012
Let the IT Group help update your technology information

New prospective students continue to visit campus and many departments have helpful information to share with them. If your document contains information about technology or computers, it will need to be updated. As you know, technology is ever changing, as well as the procedures necessary to use it efficiently. So, before you deliver that information to students, let the IT Group review and update your technology information to be sure that students are informed correctly. We have some exciting changes happening right now, so be sure you are providing students the most recent information. You can send any information you would like reviewed directly to Kim Pare’ at kpare@keene.edu. She’ll be happy to make sure your information is correct and provide you with any new updates to be sure our students get off on the right foot!

 

June 21, 2012
IT Planned Maintenance Windows

To maintain a high level of security and accessibility for KSC systems and services, a series of planned maintenance windows have been defined that allow for routine maintenance work to be completed on KSC servers, systems, and networks. Maintenance windows streamline service disruptions for the campus by having an established time for routine ITG maintenance work during off-hours.

Weekly Maintenance Windows

Date

Time

Thursday

5am – 7am

Saturday

8am - 12noon

During the IT Group planned maintenance windows, you may experience intermittent access while KSC systems are being serviced. When IT Group work will impact critical systems beyond intermittent access, ITG will coordinate work to minimize the service disruption to the campus.

Reminders of the ITG maintenance windows times will be communicated to campus on a routine basis throughout the year in Campus News and on our website.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

May 31, 2012
Have you ever wanted and IT Tech all to yourself?

Now that summer is here and things have calmed down just a little bit, have you ever thought it would be really nice to have an ITG HelpDesk Technician come to a department or staff meeting to answer questions about KSC technology? Well, it is possible! Invite a HelpDesk Technician to your next staff meeting to address those pesky little questions your department or team has about Outlook, file storage or any other technology you use on a daily basis. We can give you tips and tricks and help you use that technology to make your job easier!

May 9, 2012
IT Group Recycle Mania Winner!

The IT Group would like to thank everyone who participated in our Recycle Mania contest! Many people took advantage of our resources to reduce the clutter in their email and P drives and implement some of our best practices for managing file storage space more efficiently.

As you know, before the contest began, we took a snapshot of campus email and P drive storage. We followed it up with another snapshot when the contest ended to see who was able to reduce the largest amount of space. We are happy to announce that Deb Barrett is our winner and will be treated to a free lunch!

Congratulations and thank you for taking the time to seriously look at the amount of unused and unwanted documents in your file storage and learn how to use KSC resources more efficiently. Nice job!

Managing your files storage space is something we can all continue to do to be sure we are using KSC resources more effectively. The tips and best practices on our website are ideas that you can put into place right away. If you find you would like additional assistance managing your file storage more efficiently, please feel free to contact the HelpDesk at 358-2532 or email helpdesk@keene.edu and we will be happy to work with you.

 

April 4, 2012
Configure Outlook 2010 To Automatically Empty Deleted Items

Items that you delete are moved to the Deleted Items folder, but aren’t permanently deleted until that folder is emptied. Over time, the contents of the Deleted Items folder can consume a large amount of your data file or email server storage quota.

The Deleted Items folder appears in the Navigation Pane when you are using the Mail or the Folder List views. Outlook can be configured to automatically empty the Deleted Items folder, or you can manually empty the folder at any time.

To configure your computer to automatically empty the Deleted Items folder:

1. Click the File tab.

2. Click Options.

3. On the Advanced tab, under Outlook Start and Exit, select the Empty the Deleted Items folder upon exiting check box.

4. To be notified before the Deleted Items folder is emptied automatically, on the Advanced tab, under Other, select the Prompt for confirmation before permanently deleting items check box.

March 9, 2012
Let us help you manage your email and P drive space

Did you know that while you may think you have all the storage space in the world in your email account and on your P drive, you actually have a quota limit. KSC provides you with 1GB of space for your email and 5GB of space for your P drive. However, when these limits are met, your ability to send email or save data on the P drive becomes unavailable.

Managing your space in your email account and your storage drives has many benefits for both you and Keene State College. Recycling unwanted, unused and no longer needed electronic files from your email and P drive storage provides:

  • Cost containment – If information is never deleted and storage space is exceeded, it may be necessary to resolve this issue by purchasing additional space.
  • Easier access to important information - By organizing drives and email efficiently, it will be easier for you to locate important information without unnecessary searching allowing for more efficient use of time.
  • Reduction in folder duplication and outdated information – Reviewing your folders and email on a regular schedule will help you identify folder duplication allowing you to delete what is not necessary and reduce your storage space.
Let us help you manage your space for effectively. The HelpDesk website provides excellent tips and best practices. OR drop by the ITG Learning Center on Tuesday, March 13 from 2:00-3:30 p.m. or Thursday, March 15 from 9:30-11:00 a.m. Bring your laptop or use one of ours and we will take a look at your email and P drive and give you some tips to manage your space better. Please RSVP so we can reserve a space for you!

Plus…..by doing this between now and April 20, you may be the person who has reduced the largest amount of space in these two areas and will win a free lunch! Join us!

 

February 6, 2012
Updating your publications

 

New students are visiting campus and many departments have helpful information to share with them. If your document contains information about technology or computers, it will need to be updated. As you know, technology is ever changing, as well as the procedures necessary to use it efficiently. So, before you deliver that information to students, let the IT Group review and update your technology information to be sure that students are informed correctly. We have some exciting changes happening right now, so be sure you are providing students the most recent information. You can send any information you would like reviewed directly to Kim Pare’ at kpare@keene.edu. She’ll be happy to make sure your information is correct and provide you with any new updates to be sure our students get off on the right foot!

 

February 1, 2012
The IT Group is going green. Join us!

Beginning February 1st through April 20th, the IT Group is hosting a recycle mania contest. Recycle unwanted, unused and no longer needed electronic files from your email and P drive storage. A snapshot will be taken before the start of the contest and the person who has reduced the largest amount of space in these two areas will win a free lunch! Managing your space in your email account and your storage drives has many benefits for both you and Keene State College. Regular maintenance provides:

    • Cost containment – If information is never deleted and storage space is exceeded, it may be necessary to resolve this issue by purchasing additional space.
    • Easier access to important information - By organizing drives and email efficiently, it will be easier for you to locate important information without unnecessary searching allowing for more efficient use of time.
    • Reduction in folder duplication and outdated information – Reviewing your folders and email on a regular schedule will help you identify folder duplication allowing you to delete what is not necessary and reduce your storage space.

The HelpDesk website provides excellent tips and best practices to help you manage your files more efficiently.

Join us!

 

January 25, 2012
Media Enhanced Classroom Technology Problems

What do you do if you discover the technology working in the media enhanced classrooms isn’t working properly? You call the HelpDesk. Did you know that the HelpDesk has a special line reserved just for classroom emergencies? When you call the HelpDesk at 358-2532 for assistance, you will have the option to choose number 1 – the classroom emergency hotline. Your call will be picked up immediately and HelpDesk support will come to your classroom to resolve the issue or provide another solution. Please don’t just put an “out-of-order” sign on the equipment without contacting us. Contacting the HelpDesk is critical, so we can get the equipment operating correctly for the next class to use.

If you have any questions regarding this or any other technology issue, please feel free to call the HelpDesk, email helpdesk@keene.edu or stop by the office on 2nd floor of Elliot Hall.

 

January 12, 2012
New antivirus support at KSC

During the month of January, the IT Group will be transitioning antivirus support from McAfee Virus Protection to Microsoft Forefront on campus computers. This transition offers the college considerable savings as well as a proven antivirus solution.

This replacement will automatically occur outside of business hours and will happen immediately if your computer is on. If not, it will happen when you next turn on your computer. There is no need to leave your computer on at night if that is not your normal practice. You should notice very little change, however, you may see some system generated messages while the update completes. As the installation of Microsoft Forefront is fast, these messages should only appear for a few seconds.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

December 13, 2011
Phishing Attempt Notification about the rejected Direct Deposit payment

The IT Group has become aware of a Phishing attempt targeting Banner HR Users. Users are receiving an email notification about a rejected Direct Deposit payment. This message is not legitimate and is a Phishing attempt to fool you into providing your personal information.

It is important to remember not to click on any links in unsolicited email and never to give out your personal information to any source. For more information regarding Phishing and other helpful security information, please visit IT Group Security at: http://www.keene.edu/it/security/default.cfm

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

November 29, 2011
Phishing websites

Did you know...

Phishing can take place on websites as well as in email.

Do you know how to identify a legitimate website from a Phishing website?

There are some very specific things to look for before you ever provide personal or financial information on the web.

Take this brief web Phishing test from our friends at VeriSign and see if you can spot a real website from a Phishing site.

https://www.phish-no-phish.com/

And as always, if you have any questions regarding any Phishing attempt or technology issue, please contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

 

November 9, 2011
Cloud Storage

Cloud Storage: Placing data and services in the cloud amplify concerns around data breaches and compliancy with federal, state and institutional policies. Dropbox is not secure cloud storage and no KSC restricted data should be placed there. Reference KSC Data Access Policy for restricted/unrestricted data clarifications.


July, 7, 2011
FY12 Campus IT Projects

The President and her cabinet recently endorsed the FY12 Campus IT Projects.

The full list can be found at FY12 IT Projects and incorporates both USNH Long Range Technology Plans and KSC Technology Plans and is tightly aligned with the college strategic framework. This is a great list of projects that provide ‘broad campus value’ and will require the full campus commitment to ensure their success.

Technology project updates are reviewed by the cabinet three times a year to ensure that priorities are still aligned with institutional needs. Project priorities and resources will be adjusted if needed.

I look forward to your continued support in moving these projects forward.

Laura Seraichick, Chief Information Officer

Keene State College

lseraichick@keene.edu

 

June, 9 2011
Weekly Maintenance Windows

To maintain a high level of security and accessibility for KSC systems and services, a series of planned maintenance windows have been defined that allow for routine maintenance work to be completed on KSC servers, systems, and networks. Maintenance windows streamline service disruptions for the campus by having an established time for routine ITG maintenance work during off-hours.

Weekly Maintenance Windows

Date

Time

Thursday

5am – 7am

Saturday

8am - 12noon

During the IT Group planned maintenance windows, you may experience intermittent access while KSC systems are being serviced. When IT Group work will impact critical systems beyond intermittent access, ITG will coordinate work to minimize the service disruption to the campus.

Reminders of the ITG maintenance windows times will be communicated to campus on a routine basis throughout the year in Campus News and on our website.

If you have any questions regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.


May 5, 2011
Workstation Refresh Cycles

Years ago, KSC committed to a workstation refresh cycles in support of the college business needs and incorporated this cycle into our technology planning process. This commitment continues to serve KSC well however, in light of the current financial situation, it is prudent to examine our policies and identify areas where we can potentially save dollars.

A proposal to change our workstation refresh cycle was submitted and the cabinet approved it. We are currently working on a phased implementation approach whereby it will take us a few years to totally migrate all workstations to new cycle. While we are in transition, some will be upgraded at 4yrs so we avoid having 6yr old machines on the network. We cannot allow computers older than 5yrs to be on our network due to the additional maintenance, support, performance, reliability and security issues they present.

This change brings risks and challenges along with the savings. Exceptions will need to occur and will be based on programmatic changes (software), technology changes, and hardware failures. We anticipate an increase in support calls and $ for repairs/part along with reduced processing power and reliability. However, the IT Group is committed to minimizing the impact through proactive measures such as reimaging, additional memory, etc..

If you have any questions/concerns about this, please contact Laura Seraichick (lseraich@keene.edu)
May 4, 2011
Summer HelpDesk Hours

Summer hours for the IT Group HelpDesk beginning Monday, May 9th are as follows:

Monday through Thursday, 8 a.m.-6 p.m.

Friday, 8 a.m.-5:00 p.m.

Regular hours will resume on Wednesday, August 24th.


March 14, 2011
Wireless Access in the Classrooms

Great News! As of March 1st, the IT Group project to provide wireless network access in all classrooms is now complete. This phase of the overall campus wireless project provides a more robust network, greater coverage area and increased network speed. Campus wireless map is being currently being updated to reflect the extended coverage.

If you have any questions or concerns regarding this or any other technology issue, please feel free to contact the HelpDesk at 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.
January 13, 2011
Phishing

It's the start of a new year and the beginning of a new semester. It is an exciting time filled with anticipation, but it is important to remember the lessons we learned last year. While our wish for everyone may be a happy new year, there are those in the cyber world who would like to make that difficult for us.

This is an actual message many on campus received last year. Is this email Phishing or is it real?

We would like to inform you that we are currently carrying out
scheduled maintenance and upgrade of our account service and as
a result of this your accounts have to be upgraded.
We are sorry for any inconvenience caused.
To maintain your account, you must reply to this email immediately
and enter information below:

NetID:........
Password:.......

Failure to do this within 48 hours will immediately render your
account deactivated from our database.

Thank you for using our Services!

"WEBMAIL SUPPORT TEAM".
© WEBMAIL ACCOUNT ABN 31 088 377 860 All Rights Reserved.
E-Mail Account Maintenance.

This email is Phishing. You can tell because Keene State College and the IT Group would never ask you to verify any account information through email or any other electronic source. We already have that information. Also, this message does not use the standard template you always see from the IT Group when we communicate to campus. Our template always:

  • addresses the GAL, not individuals and it always comes from the IT Group HelpDesk.
  • we identify ourselves as the IT Group at the beginning of the message.
  • we tell you the reason behind our communication (routine maintenance, infrastructure upgrade, etc.).
  • we always provide our contact information (including phone number, email address, and building location), in case you have any questions or concerns.

However, most importantly, legitimate institutions, including the IT Group, will not ask for personal information through email. There are never any exceptions to this.

We hope this information will help you better understand Phishing when you receive a suspicious email. However, whenever you are in doubt, do not hesitate to contact the HelpDesk at358-2532, email helpdesk@keene.edu , or stop by our office on the second floor of Elliot Hall. We will be glad to help.

2010-11 IT News


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