The HelpDesk provides, several facilities and services in support of campus media needs. These include equipment loans and support of standard media equipment in classrooms, installation and maintenance of classroom technology, the Campus TV System, a 16-channel closed-circuit cable TV network for distribution of video programs to classrooms, residence halls and study areas and campus event support, including equipment and video and audio recording.

Helpdesk Hours & Location
Elliot Hall, 2nd Floor, Rm 243
8 a.m. - 9:00 p.m. Monday - Thursday
8 a.m. - 5:00 p.m. Friday

Classroom Technology
Faculty needs for digital/video/computer projection are being met with the combination of our media-enhanced classrooms and the faculty laptop initiative.

There are approximately 108 traditional classroom spaces on campus. All classrooms have one network data port and one cable port in them and most of these classrooms (approximately 80%) also have a TV set with VHS and/or DVD player. Approximately 50 of KSC classrooms have data/video projection. Increasingly, classroom instruction is being delivered through these media systems and technology applications.

Equipment
Equipment is available for circulation and may be used without charge by the faculty, staff and students of Keene State College for academic purposes. Academic purposes are defined as activities related to classroom instruction, faculty research, course-related projects and administrative support. Once the equipment is in the hands of the borrower, it becomes the borrower's responsibility for the period of the loan. If training in the operation of any media equipment is required, please call for an appointment. Operation manuals are also available for all media equipment. A 48-hr notice is required to confirm equipment availability.

Equipment reservation requests from faculty, staff and students should be completed using the online request form. (Request forms include a list of available equipment.) Student borrowers are required to get a signature from their supervising faculty member in order to pick-up an equipment loan at the HelpDesk. An official signature form is provided for printing once the student has completed the online request form.

Satellite
KSC maintains a 'steer-able' C- and Ku- band satellite dish for down linking satellite programming. It is available to the KSC community to receive teleconferences and other special interest programming. Programs can be presented "live" in any of the Media Enhanced classrooms located around campus; or may be recorded to videotape for playback at a later date. Teleconferences of interest to the KSC community can also be broadcast on the campus cable TV network. Contact the HelpDesk 358-2532 for programming and distribution requests.

CTV (Campus TV System) CTV is a cable TV Network for distribution of video programs to classrooms, residence halls and study areas across campus. It consists of two programming sources; Channels 2 through 62 come from Time Warner Cable and Channels 63 through 78 are used for campus programs. Program sources include: videotape in all formats, laser disc, 'off-air' satellite sources, live programs from the TV Studio, a sports info channel and a general campus info channel. Programs can be viewed in a classroom setting, by specific groups, or by individuals. Viewing can occur in a number of locations, including residence halls, classrooms, or in individual meeting rooms. Contact the HelpDesk 358-2532 for programming and distribution requests.

Video Conferencing
Instructional Technology offers video conferencing services for academic (i.e. curriculum based) purposes to the campus community. Video conferencing is a way of communicating from separate geographic locations in which the participants are able to see and hear each other in real time. Video conferencing technology enables the transfer of audio, video and digital material, such as MS Word documents or PowerPoint presentations, to multiple locations.

Web-based Presentations Instructional Technology supports the use of Media Site for academic (i.e. curriculum based) purposes. Media Site is a presentation tool that captures lectures, training sessions, and video conferences in digital format. Presentations can be published to a web server and accessed live or on-demand by any student with a web browser. Media Site together with streaming technology allows students to see immediate playback of a presentation without having to download files to the desktop.