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From the Information Technology Group

What computing resources are available for students?

What kind of computer is recommented and what does it need to access the KSC wireless network?

When do I receive my account information?

What technology is included in my residence hall room?

Who do I contact for problems with my computer/phone/TV connections?

Work for the IT Group!

How are my computer and my privacy protected?

More Questions? Visit the HelpDesk at www.keene.edu/helpdesk, email or call the HelpDesk at 603-358-2532

What computing resources are available for students?

Computing labs:
All Keene State students have access to the Internet and the campus computer network through public computer labs, specialized computers labs, and campus wireless networks. The Student Computing Cluster is in the Mason Library and provide tools such as Microsoft Office suite software and printers. Specialized labs are available for students studying in a specific major that requires specialized technology applications. Printing is available to all students at no additional cost.

Wireless Zones:
Connect anytime - anywhere on the wireless network at Keene State College! KSC students can now stay connected at their convenience from their laptops and other wireless capable devices. Connect in the classroom, download assignments while hanging out in the Student Center, do project research from your room or check your email from any building anytime-anywhere! Keene State College is a completely wireless campus. It's everywhere you need it!

MyKSC- Blackboard/Canvas:
MyKSC, our student portal, is a single point of access for all student Web services. Students have access to a wide range of tools including email, calendar, address books, task lists, file storage, transcripts, schedules, degree progress tracking, bill paying, class registration, electronic library resources, and on-line book ordering all through the portal and/or links contained in MyKSC. Blackboard and Canvas, web-based classroom software applications, are widely used by faculty to engage students in the learning process. They allow students to move easily between courses and allows them to work productively with faculty and classmates.

IT Group HelpDesk:
The Information Technology Group (IT Group) and the HelpDesk are the support system behind the technology used in the classrooms and in the various computing labs. Students can call (358-2532), e-mail, or visit the HelpDesk on the second floor of Elliot Hall.

 

What kind of computer is recommended and what does it need to access the KSC wireless network?

Any brand of computer will work on our network. It is your own personal preference. You will want to be sure it does have the following:

Hardware:

  • Wireless card

Software:

  • KSC allowed anti-virus software installed on their computer.
  • Your computer configured for automatic Microsoft updates.
  • Register/sign into the KSC network through a piece of software you will download when you arrive on campus
  • PC - Window 7 and above (Windows XP will work on our network, but are no longer supported by Microsoft or KSC).
  • Mac - OSX 10.6 and above

 

Visit our website for a complete list of anti-virus software allowed on our network.

You may also want:
  • Office Suite software; including Word, PowerPoint, Excel and Access (Students are eligible for academic discounts on software through the KSC bookstore) or another software that will provide similar programs.
    • Note: Office Suite is available to students The Mason Library Lab and in all other discipline labs.

When do I receive my account information?
You will receive an email in your personal email account with a subject line "Welcome to Keene State College". This email will provide instructions regarding how to claim your KSC account, set a password and learn your email address. You will also want to continue through the process and enroll in the Password Reset Service allowing you to reset your password without assistance. Once you've completed this process, you will have access to MyKSC. Important information regarding deadlines for your housing, dining plans, health forms, Orientation Workbook and more will be sent to your MyKSC email. So keep an eye out for these, so you don't miss the deadline!

 

What technology is included in my residential hall room?
Network Access:
Each student living in the residence halls has access to the KSC wireless network. Please note that personal wireless hubs and routers are not allowed in the residence halls because they create interference with the KSC Secure Network and result in poor wireless perfomance. Installing such devices is a violation of the Computer and Network Use Policy (CNUP). Students should read the CNUP to learn what is acceptable network and computer use on campus.

Cable TV:
Residence hall rooms each have one cable TV connection, so students share a TV with their roommates. Students must bring a cable ready TV and a coaxial cable in order to connect to the cable service.

Who do I contact for problems with my computer/wireless/TV connections?
The IT Group HelpDesk. We provide support for all of your technology needs including the wireless network, MyKSC, Blackboard/Canvas, KSC approved anti-virus software, TV cable and more. Visit the HelpDesk web page for more information or call 358-2532, email helpdesk@keene.edu or stop by our office on the 2nd floor of Elliot Hall.

Work for the IT Group!
The IT Group offers a range of work and learning opportunities for students, including work experience as a Public Lab Monitor, HelpDesk Support Technician, Network Services Student Technician or a Media Event Support Technician. Working for the IT Group provides students with business skills and real-life work experience that can be listed on their resume. We encourage students interested in any of these work opportunities to call the HelpDesk for more information.

How are my computer and my privacy protected?
The IT Group works to secure information systems and the network infrastructure. It is the individual student's responsibility to understand College policies and apply safe computing practices. Your college e-mail, digital files, and personal Web pages are part of a unique digital information environment. This environment creates unique privacy issues that involve federal and state laws as well as College policies. See our Computer and Network Use policy.

The IT Group requires students with computers connected to the network to install required software to prevent spyware and viruses from making it onto personal computers and the campus network. But it is an individual's responsibility to know how to keep their personal information private. Don't click on anything if you don't know where the link will take you. Foster a suspicious attitude toward strange e-mails and on-line advertising that seem too good to be true. Don't share your passwords with others. Know how to create a complex password and change it on a regular basis. The HelpDesk has a Web page of information about identity theft and privacy.

More Questions? Visit the HelpDesk, call or email the HelpDesk at 603-358-2532.


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