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The guide below is designed to provide basic information on what IT Services are offered at Keene State College and how best to get more information and or arrange for these services.

  Service
  Specifics
Contact: Person, Website, Email, Phone
Getting Started: Office Computers (or Laptops), Software and Printers
IT Group HelpDesk The HelpDesk is dedicated to the distribution and support of standard technologies used by employees of Keene State College - including desktop computers, major applications, telecommunications equipment, media services and access to the campus network.

Elliot Hall, 2nd Floor, Rm 243
8 a.m. - 9:00 p.m. Monday - Thursday
8 a.m. - 5:00 p.m. Friday
HelpDesk, 358-2532
HelpDesk
Computers All KSC employees are provided with access to a computer workstation. Full-time tenure track faculty are given the option of selecting a desktop or laptop and a Mac or PC. Adjuncts are provided access to workstations located in designated adjunct offices. HelpDesk, 358-2532
File Storage P Drive (personal drive) and Q Drive (group drive) are secure drives on the network where you can store your data. Central File Storage
Personal Drive Information

Group Drive Information
Printers Network printers are deployed for each department, upgraded on a 5-year cycle, and supported by the IT Group. Personal printers may be purchased using departmental funds and are not supported by the IT Group. Printer Specs
Getting Started: Network/Internet Access
Wired and Wireless Network Access Each building on the Keene State campus is connected to a fiber network that provides fast Internet access. Laptop mobility and wireless local area network (LAN) access is available on campus. Wireless Zones
Getting Started: Email
Outlook and Entourage All KSC employees are assigned email accounts. You can access your email account on campus through Outlook and off campus through the web using Outlook Web Access. The HelpDesk can provide you with your NetID and password. HelpDesk, 358-2532
Getting Started: Telephones
  Most employees have access to their own phones, Voice Mailbox and Personal Billing Number for making long distance calls. HelpDesk, 358-2532

Full Instructions
Quick Reference Guide
Security & Privacy
KSC Safe All faculty and staff should have a general knowledge of the College's password policies and the Computer and Network Use Policy; knowledge of local, state, and federal laws concerning copyright and other digital information based topics; and general knowledge about how to use the Internet and everything it offers in a responsible manner. KSC Safe
Faculty: Use of Technology in the Classroom
Media Enhanced Classrooms & Media Services Many classrooms are Media Enhanced. They contain a podium, a VHS/DVD player connected to a data/video projector, and speakers for audio presentations.

The IT Group has portable carts with data/video projectors or VHS/DVD players for faculty requiring instructional technology in classroom spaces that do not have the permanently mounted projection systems. Visit the Media Resources web site for a complete list.
HelpDesk, 358-2532
Availability and Use of Computer Labs
General Information The IT Group supports public computing labs & specialized computing labs. Together, these computing labs make approximately 525 computers accessible to students. HelpDesk, 358-2532
Installation and Funding of Special Use Software on College-Owned Computers Keene State College provides the faculty and staff with a standard set of software for general use, and provides the same software for academic use in the public and specialized computer labs. "Special use" software packages are also made available to faculty and students in the academic computing labs as necessary, and according to the needs of a School or specialized on the KSC campus. Guidelines for Special Use Software

Special Use Software Request Form
Course Management
Course Management System The college uses the most popular easy to use web based Blackboard Learning System for course management. You are able to manage and share content, perform online assessments, track student progress, make assignments, and conduct virtual collaboration. HelpDesk, 358-2532
CELT - Center for Engagement, Learning and Technology - Academic Technology Assistance
Academic Technology Specialists The Center for Engagement, Learning and Teaching will provide resources and experience to support deeper learning, effective teaching, and community and professional engagement at Keene State College. You can also visit the training web site for a schedule of workshops and up-and-coming Training opportunities. CELT
Student & Course Information
WebAdvisor Information on your advisees and their majors, latest class rosters, and links to other useful information are available through Faculty WebAdvisor. WebAdvisor Access for Faculty
What's coming in the future?
IT Plans & Projects Information technology exists to help the College realize its mission - and values-related strategic goals through a portfolio of services, and the IT Group is accountable for responsible stewardship of a reliable and sustainable technology infrastructure. In order to best direct information technology resources to meet these goals there has been developed a (5) year long range plan, a working planning process, and a Fiscal Year plan. IT Plan
Campus IT Planning & Progress Review The College Computer & Information Technology Committee (CITC) is the body charged with planning and reviewing the progress of technology implementation on campus. The CITC is comprised of 10 voting members from Academic Affairs, Finance and Planning, Student Affairs, faculty, and student representatives and ex-officio member, Laura Seraichick, CIO. CITC

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