Help Desk
Q. What is my mailbox quota and how can I tell if I am over quota?
A. All faculty and staff mailboxes on the Exchange server are 50MB in size. Outlook 2003 has a new feature called Cached Mode, which stores a copy of your mailbox on your local computer as well as on the server. This reduces some of the workload on the server and enables you to keep working in Outlook if network connectivity is lost. Data files stored on your computer, such as Offline Folder files, aren't as efficient as data stored on the server so the size of the data file on your computer will be larger than the reported mailbox size. To determine the size of your mailbox, check out How Big is my Mailbox.Q. How do I access my e-mail from off campus?
A. Use Outlook Web Access
Q. How do I create a personal distribution list?
A. Follow the instructions for How to Create a Personal Distribution List.
Q. What is the Out of Office Assistant and how does it work?
A. The Out of Office Assistant will allow you to inform other Outlook users on the KSC campus that you are unavailable or out of the office. This tool also allows you to forward mail based on specified criteria to someone else in your office while you are away. For information on how to set up and use the Out of Office Assistant, check out this tip.
Q. How do I create my signature?
A. Follow the instructions for How to Create Signatures.
Q. Is it possible to request that my KSC e-mail be forwarded to my personal home e-mail account?
A. Yes, simply fill out the E-Mail Forward Request Form.
Q. What are Public Folders and how do I request one?
A. Public Folders are short-term depositories for information to be shared with groups of people. Public Folders are a great place to manage information, share project calendars, and coordinate tasks associated with projects that have beginning and end dates. Public Folders are also excellent for sharing information based on the short-term needs of departments, committees, or groups of any type. Browse to About Public Folders for more information. To request a public folder, fill out the New Public Folder Request Form.
Q. Do you have any basic information about how to use Outlook at KSC to get me started?
A. Yes, check out Using Outlook on Campus.