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Questions concerning installation, reception problems and service interruptions should be directed to Helpdesk at 358-2532.

Before you call us, however, please read below. This page has answers to Frequently Asked Questions about reception problems and service interruptions.

Help with Reception Problems

No Picture - If you have no picture at all, follow these steps to help determine the cause of the problem.

  1. Your service may be temporarily interrupted. If this is the case, ask others in your residence hall/building if they are experiencing the same problems. If they are, there is a service interruption and service will be restored as soon as possible.
  2. Make sure the TV is plugged in and turned on.
  3. Ensure that all cables are securely and correctly attached to the faceplate, TV, and/or VCR.
  4. Your coaxial cable may be damaged. Try using another cable.

If you are still having problems after following the steps above, call the Helpdesk at 358-2532.

Picture, but has problems - If you have a picture, but it is snowy, grainy, or you see lines in the picture, follow these steps to help determine the cause of the reception problem.

  1. Ensure that all cables are securely and correctly attached to the faceplate, TV,and/or VCR.
  2. If you have a cable ready TV, make sure the TV tuner is set to CATV.
  3. If you have a VCR and it is on, make sure that the TV/VCR switch is set to TV. The tuner in the VCR will sometimes interfere with the reception.
  4. Ensure that there are no appliances operating either in your room or the next room that might be causing interference (i.e. hair dryers, mixers, computers, etc.).

If you are still having problems after following the steps above, call the Helpdesk at 358-2532.

Service Interruptions

Your cable television service may be interrupted by power outages; service will usually return as soon as power is restored. At times, FCC testing, routine maintenance, and system equipment upgrades will require temporary interruption of cable reception.

If you lose your cable reception, check with others in your residence hall/building to see if they are also experiencing problems. If more than one room does not have cable TV service, report the problem to the the Helpdesk at 358-2532. If you are the only person without cable TV service, follow the steps in the previous section, which address Reception Problems.


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Updated: January 22, 2014 KSC Photos on SmugMug Subscribe to the KSC RSS news feed Keene State on Facebook Keene State on Twitter Keene State on YouTube

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