Information technology exists to help the College realize its mission- and values-related strategic goals through a portfolio of services, and the IT Group is accountable for responsible stewardship of a reliable and sustainable technology infrastructure.
Technology will further organizational integration and agility by developing coherence among technologies and the college's services.
Instructional technology will support programmatic effectiveness by providing services and resources for teaching and learning innovations.
Applying the theme of organizational agility and programmatic effectiveness to campus-wide systems, the following IT goals and initiatives emerged for FY2006:
Project/Initiative
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Project Scope
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Project Lead
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| Data reporting tools |
Review reporting alternatives (with particular focus on, but not limited to) other Datatel schools, which work seamlessly with the Datatel information system, and do not require extensive recoding of multivalued fields. Make recommendation for implementation. Research and recommend common reporting tool for reporting needs for campus. |
Project Lead: TBD |
| Document Imaging |
The College needs to take advantage of the ability to access archival data electronically originally received in paper form. This is particularly true of items purchased by the College and position applicant data and employee records received or stored by Human Resources. |
Project Lead: TBD |
| Person Directory |
Using AD environment, create an enterprise directory service that will serve as a foundation for our middleware infrastructure and ultimately facilitate sharing of information among information systems. Implementation must be strong and scalable to accommodate future uses; Add and maintain student accounts to the AD. |
Project Lead: Pat Piper |
| Digital Collection Management System |
The libraries at UNH, KSC and PSU propose to establish a digital collections management system, to provide access to archives and collections, and to support preservation and research. |
Project Lead: Irene Herold |
| Common Scheduling Processes and Software |
Develop and implement an improved scheduling processes and the systems necessary to improve schedule decision-making and communication, including R25 and S25 software |
Project Lead: Anne Miller |
| Datatel UI implementation, campus-wide |
Datatel will be no longer supporting character based application and therefore all Datatel users must migrate to UI (GUI). All faculty using Teraterm will need to migrate to UI and/or some other method to access information they require. All Mac users will need to migrate to a PC since UI does not support Macs. |
Project Lead: Ken Bury |
| E-Portfolio |
Teacher Education program will build an e-portfolio system for students to use professionally and for program assessment purposes |
Project Lead: Susan Ericson-West |
| Data Policy |
A college data policy defines the ownership, security, privacy, and protection requirements for administrative data and applications residing on KSC computing systems and accessible by staff, faculty, and students. This policy also details the roles, rights, and responsibilities of College personnel in the handling, dissemination, security, privacy, regulations, and protection of College data and applications. (see related DRP project) |
Project Lead: Laura Seraichick |
Applying this theme to campus-wide services, the following IT goals and initiatives emerged for FY2006:
Project/Initiative
|
Project Scope
|
Project Lead
|
| Transient Computer Security |
Draft charge being written up. Determine real risks caused by non-KSC owned computers on the network, prioritize these risks, determine which of this risks can be mitigated with technology, deploy solution to mitigate significant risks to the network from non-KSC owned computers. This may include logical or phsical seperation of F/S and Student networks. |
Project Lead: Ken Whittaker |
| Current Network Assessment and LAN (re)Architecture |
First, what is the evaluation of the current state of the network based on network electronics (switches, routers, appliances), infrastructure (communications rooms, conduits, pathways), and wiring (fiber, copper, coax, cat 3/5/6)? And secondly, develop a comprehensive network plan (1-3 year plan) that provides a more robust, redundant, reliable, and fault-tolerant network for Keene State College as well as facilitate the planned future growth (and convergences) of the network and accommodate the college’s facilities plan. |
Project Lead: Greg Scholz |
| CNUP+ |
CNUP needs to be restructured to make it simple, understandable, enforceable, and extensible. The CNUP should be structured such that a short document gives the reader a birds eye view of the policy and then link to other "one pagers" that explain each area. |
Project Lead: Chuck Mobilia |
| Faculty Workshops & Speaker Series |
The IT Group (and/or partner or co-sponsor with others? perhaps Library? Academic Affairs?) will host speakers throughout the 2005-2006-2007 academic year. The speaker series will explore/discuss applications of information technology in teaching and learning. The series will also correlate to training and workshop development on campus. |
Project Lead: Jenny Darrow |
| Help Desk Operational Improvements |
1) To develop, document and implement HD processes and procedures that will ensure that HD is the single point of contact for all technical support and is responsible for all problems and service requests from receipt through resolution. Processes will be clearly articulated and provide consistency for ticket resolutions and replicability. 2) To develop, document and implement processes and procedures that will manage the HD service delivery through metrics, exception and trend reporting and continuous improvement. 3) Align HEAT (call tracking application) and staffing to support newly defined HD process and management (metrics) of process. |
Project Lead: Kim Pare |
| Continuous Improvement |
Expand IT Group focus on continuous improvement opportunities. |
Project Lead: Laura Seraichick, Greg Scholz |
| Datatel Benefactor Upgrade (upgrade to ver 5.1) |
Current release of Benefactor will no longer be supported on KSC platform by Datatel. Project is to plan and implement the upgrade to the latest release 5.1. |
Technical Lead: Bob Kelley |
| Server Services for Specialized Lab Application Hosting |
Develop a server platform for hosting current specialized lab applications in a client/server environment to increase reliability, stability, security and 'ease of use'; Develop a SLA that defines policies and procedures for license management, support, and hosting of current applications for specialized labs in order to provide the foundation for sustaining current applications" |
Technical Lead: Erik Ullman |
| Videoconferencing across campus |
The IT Group will develop a basic primer that covers videoconferencing equipment and technology, planning steps, the distance-learning classroom, practical arrangements, faculty training, and how to organize the session and deliver the presentation. |
Project Lead: Jenny Darrow |
| Upgrade WebAdvisor Server (replace current server) |
Replace current Datatel Web Server (Yoda) with more powerful and latest technology server running the latest available server software from Microsoft and Datatel. A secondary Objective is to have a backup web server available, by updating the software on the existing web server, should the production server fail during critical times, such as during web registration. |
Project Lead: Anna Felch |
| Data Center redesign & upgrade |
Build multifunctional IT Group space for current and future (8-10yrs) needs in new space (from Elliot 258 to Science Center 184); and revise DSS workspace (relocated through Child Center project) in Elliot basement & Elliot 258 former spaces. |
Project Lead: John Parsons |
| Effective Firewall Rule Set |
In order to protect from the unknown threats of tomorrow, the KSC firewall should be reconfigured to have "default deny" posture. Basically, specifically allow the desired traffic and all unspecified traffic will be blocked from entering our network. |
Project Lead: Chuck Mobilia |
| Remote Access |
A standard remote access method needs to be established. Currently a variety of remote access technologies are beings used by KSC network users. A project should be initiated to define a standardized remote access method that is extensible to include any system on the KSC network should the owner of the system/data approve remote access. |
Project Lead: TBD |
| Billing for Basic CableTV, Network, & Telephone Services |
Currently there is KSC approved billing policy regarding what can be billed for by network and telecom services - Voice, Data, Voicemail, and Cable. However, it does not appear that procedures and methods for carrying out this billing policy has been defined. A comprehensive solution must be desigend and docuemented to collect all billable inventory information, maintain this inventory, and produce invoices for customers. |
Project Lead: Beth Williams |
| Student Guide to IT at Keene State College |
Develop multimedia product(s) (CD, DVD, Flash, etc) for students to provide an overview presentation about IT at Keene State as well as instructions on how to use some specific technologies (Help Desk, new ResNet, telephone access, etc). |
Project Lead: TBD |
| Modern Language Lab |
New location for the Modern Language Computer Lab. (Move lab from Morrison 74 to Morrison 73.) Upgrade will include all computers, printer, and software modeled after Morrison 82 (A&H Technology Classroom). Divide and renovate Morrison 74 into 2 seminar rooms with data lines and projectors. |
Project Lead: Sandy Grimstad |
| IT Group Disaster Recovery Plan |
This plan is intended to provide documentation for event handling (i.e. restoring information systems, network services, etc). The key documents are: DRP overview document, operational handbook for Data Center, servers/networks shutdown/restor ordering and process, problem classification and incident response procedures and responsibilities, Student Information System (SIS) process flow models, equipment inventories and asset reports, architecture and topology diagrams, backup procedures and/or restoration procedures for enterprise systems (i.e. electronic mail, SIS, etc). |
Project Lead: Greg Scholz |
| Security Awareness Plan |
The IT security responsibility matrix that we developed last year outlined roles & responsibilities across campus. A security awareness program defines how IT security affects faculty, staff, and students personally and outlines pecific steps they can take to prevent problems. |
Project Lead: TBD |
| Cable Infrastructure Upgrades |
Buildings within cabling upgrade schedule for Summer 2005 include Holloway, Elliot Hall 3rd floor. (see related Current Network Assessment project) |
Project Lead: Greg Scholz
|
| Server Block (redesign "logical" architecture) |
Servers have been built and deployed adhoc wherever faculty and staff felt they should be. A proper Server Block will be defined and configured and system owners will be invited to use it so they realize better network security, throughput, and reliability. This architecture will also make network changes much easier for Network Services since all servers will reside in a defined area of the network. |
Project Lead: Greg Scholz |
| Gigabit Perimeter |
Prior to summer, the bandwidth on our Internet link through USNH substantially increased (40mb to 75mb). In order to ensure we see a performance gain for our WAN and Internet traffic we need to consider the ability of our network equipment. Currently our network perimeter equipment is all connected at 100Mb. The next logical step in upgrading these links is 1Gigabit per second. |
Project Lead: Ken Whittaker |
| Improved IT/Campus partnerships & collaborations |
Develop plans to increase IT service levels to campus and enhance campus partnerships with regrads to Enterprise Administrative Information Services |
Project Lead: Laura Seraichick |
| Media Arts Center (Zorn Dining Renovation) |
As the Media Arts project progresses from concept to detailed architectural program, IT Group staff work with the facilities project team to determine and meet the needs for putting technology-enabled classrooms, computing labs, and teaching tools in the hands of faculty and students. |
Project Lead: Jay Kahn |
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