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Frequently Asked Questions

General
Majors/Minors
Academic Advising
Academic Support Services
Registration, Schedule Adjustment
Leave of Absence/Withdrawal
Transfer Information
Graduation

General

How do I log on to MyKSC account?
Click on Your New MyKSC Account and E-mail Address.

I'm having trouble with MyKSC; what do I do?
On the KSC web page, click on Student Life, then on MyKSC and if the help you need is not there, call the Help Desk at (603) 358-2532.

I can't get an e-mail account due to privacy hold…what can I do?
You may change your privacy hold to be less restrictive, or contact the Registrar's Office by calling 358-2500.

Where do I go to have my medical insurance forms verified?
Submit the insurance form to the Academic & Career Advising front desk. Make sure the student's name appears on the form. If it doesn't, attach a slip of paper with your name and ID number. The form will be processed and sent to the insurance company.

Where do I go for ski pass verification?
Verification of enrollment forms are available at the Academic & Career Advising (ACA) front desk forms station. Complete the form and turn it in to the ACA Front Desk. Verification forms are also available online.

Where do I go to get official/unofficial copies of my transcript?
By using your MyKSC account you can get an unofficial copy of your transcript. To request an official copy of your transcript complete a Transcript Request Form, located in the Academic & Career Advising forms station or online at www.keene.edu/registrar/forms/transcriptrequest.pdf.

How do I change my address?
Change of Address forms are located at the Academic & Career Advising forms station and online at www.keene.edu/registrar/forms/addresschangeform.pdf.

What is CLEP?
Where can I register for the CLEP test? The College Level Exam Program are tests in subjects taken at the college level and most are worth 3 credits upon passing. There are study guides and test prep materials available in the Career Resource Center, public libraries, and bookstores. The exams are 90 minutes long and cost approximately $70. A sample of the CLEP test can be downloaded from the College Board web site at www.collegeboard.com. The phone number is (800)257-9558. Information on the CLEP test, and applications can be found in Academic & Career Advising. KSC is not a test center, but there are centers located nearby.


Majors/Minors

How do I declare my major?
Declaration of Major forms are located at the Academic & Career Advising forms station. Fill out the form, meet with the chair of the department and get an advisor assignment and after getting the faculty member's signature on the form, return the form to the Academic & Career Advising front desk.

If I have two majors, do I have to take general education courses for both my majors?
Intergrated Studies Program (ISP) requirements generally will count on both majors. If there are specific requirements for a major, those must of course be filled (consult program planning sheets which are available through MyKSC, the web site for Academic and Career Advising at www.keene.edu/aca, your catalog for the year you entered KSC or from staff at the Academic & Career Advising front desk).

What is the difference between a dual and double major?
A dual major is one degree with a minimum of two majors such as a BS Elementary Education/Sociology. A double major is two degrees in two majors. For example, a BS in Elementary Education and a BA in Sociology.

Do I have to have a minor?
Several majors require a minor, but most do not. (Consult program planning sheets which are available through MyKSC, the Academic and Career Advising web site at www.keene.edu/aca.pps.cfm , your catalogue for the year you entered KSC or staff at the Academic & Career Advising front desk to determine if your major requires a minor??)

Do I have to declare my minor the same time I declare my major?
No.

Do I need an advisor signature to add a minor to my Declaration of Major form? No.


Academic Advising

How do I choose an advisor?
Go to the department chair of the discipline you wish to major in and request to be assigned to any advisor or to the advisor of your choice. The chair will try to accommodate your choice but may give you other options. There is a faculty advisors listing for each discipline at the Academic & Career Advising forms station.

How do I find out who my advisor is?
If you haven't chosen a major but have declared an educational goal(s), you have been assigned an advisor in the department that houses your educational goal. If you have not selected either a major or an educational goal, the staff in Academic & Career Advising will advise you. If you are unsure of what educational goal the college has on record for you, check your record via MyKSC or ask at the Academic & Career Advising front desk. If you want to change your educational goal, pick up a Change of Intended Major form at the forms station in Academic & Career Advising.

Can I change my advisor? How?
Yes, you can find a change of advisor form at the Academic & Career Advising forms station.

How do I know what requirements I need to fulfill?
How do I know if I need a Math course? A language course? This information can be found by using program planning sheets or by consulting the catalog for the year you entered KSC. Program planning sheets are available at www.keene.edu/aca.pps.cfm, through MyKSC or at the Academic & Career Advising front desk.

What is a program planning sheet?
A program planning sheet is a sheet of paper listing all of the courses and requirements for a particular major (and minors) including Integrative Studies Program (ISP) requirements, major courses, and total number of credits needed to graduate with a degree in that major. Program planning sheets may be found on MyKSC, at www.keene.edu/aca/pps.cfm or at the Academic & Career Advising front desk.

Do I have until Monday or Friday of my seventh week of the semester to resolve my grade of Incomplete?
Friday.

I got an XF on my grade report and I never went to class (or I thought I withdrew from the class)- what do I do?
Contact the Registrar's Office for assistance at 603-358-2062.

Can I take Geography to meet my physical science requirement?
No, you can't take Geography to meet a physical science requirement. Geography is a Social Science. However, you can take Geology, to meet your physical science requirement.


Academic Support Services

I'm on academic suspension… what do I need to do to return?
You need to prove that you can raise your grade point average. You can take courses at KSC (up to 7 credits through the Continuing Education office) or elsewhere, and apply for readmission (forms available at Admissions Office). You have the option to be readmitted under Continuation or New Start-check the catalog for more information.

What happens if I get on academic probation?
Students on academic probation are required to raise their GPA to the required minimum GPA of 2.0 in the two semesters (consecutive) following the semester they were put on probation. Some students achieve this by using the college's forgiveness policy to retake a course for which they received a particularly low grade and using the new grade to replace it.

What is the Forgiveness Policy?
The forgiveness policy at KSC permits students to retake a course and to use the new grade to replace the original grade. This provision can be used only once per course.

What happens if I don't get my Grade Point Average up to the required minimum of 2.0 after one semester on academic probation?
If you do not get your GPA up to the required minimum after one semester, you still have another semester to raise your GPA to the minimum. It is suggested that you make an appointment with your advisor, or an advisor in the Academic & Career Advising office, to discuss your second semester schedule.

How do I get a tutor?
Tutors are available through Aspire. Also, many classes have Supplemental Instructors for their class. They hold study meetings and can also be contacted for individual help.

What is a Supplemental Instructor?
A Supplemental Instructor, or SI is a student who has taken a course previously, received a B or better in the course and is approved by the course instructor to help "tutor" students either in a group or individual setting. Talk to your professor or the staff at ASPIRE to find out if SI's are available in a course for which you seek assistance.

What does Aspire do? Who can use them?
Provides support services for first generation college students, students from low-income families, and those with disabilities. Aspire coordinates tutoring for students, the supplemental instruction program and provides workshops on matters such as study skills and time management, which are open to all students.

Where is the Office of Disability Services?
To the left of the front desk in the Academic & Career Advising Lobby, down the hallway. If you have a documented disability, contact the office for information on accommodations and support.


Registration and Schedule Adjustment

Where do I get a copy of my schedule?
Use your account on MyKSC. Log in and use the 'Student Services' tab at the top of the page.

Do I need a signature to drop a class?
No, you do not need a signature from the instructor to drop a course during the Schedule Adjustment period. In fact, you can drop the course online: MyKSC > Student Services > Registration > Drop a Section.

Do I need a signature to Withdraw from a class?
The Course Withdrawal period begins immediately following the conclusion of the Schedule Adjustment period. You must secure the course instructor's signature on a Schedule Adjustment form to withdraw from a course.

What's the last day to Withdraw from a class?
Students may withdraw from a course through the end of the 11th week of the semester. Please check the College's Academic Calendar (e.g., in KSC Catalog) for the specific date. A "W" will appear on your transcript, but will not affect your grade point average. Note that withdrawing below full time status (12 credits minimum) may have an impact on your financial aid and/or your insurance coverage.


Leave of Absence/Withdrawal

How do I file for a Leave of Absence?
Talk to Associate Vice President Andrew Robinson or Carol Symonds in the Student Development Office, on the third floor of Elliot Center, 603-358-2842.

What's the difference between a Leave of Absence and a formal Withdrawal?
A Leave of Absence gives you up to a year to return to Keene State College without reapplying. If you go through a formal Withdrawal and wish to return to Keene State College, you must reapply through the admissions office.


Transfer Information

I'm thinking of transferring out… What should I do? … What Integrative Studies Program (ISP) requirements should I take?…
Talk to an advisor in the advising center at the college to which you are considering transferring and ask which classes will transfer. If you decide that you are going to transfer, pick up and complete a request for an official transcript form at the Academic & Career Advising forms station. Then go to the Student Development office (3rd floor, Elliot Center) to request a leave of absence or an official withdrawal.

I need to take summer courses… will they transfer into Keene? How?
All classes that are to be transferred into Keene State College must come from an accredited institution. They cannot be a pass/fail class and will only transfer if you earn a grade of "C" or better. These classes will then be evaluated and become part of your transcript at KSC. You will receive a report of the credits and how they have been assigned. Credits used to fulfill major requirements may require the signature of the department chair on a Course Substitution form if they are not automatically equivalent to KSC requirements.


Graduation

When should I file the Intent to Graduate form?
Intent to Graduate forms are due October 1st. The forms are located in the Academic & Career Advising forms station.

Can I participate in graduation even though I haven't completed my degree?
Yes, according to the policy on page 171 in the college catalog: Students expecting to meet the requirements of their baccalaureate degree(s) within the calendar year (May, August, December) may participate in May commencement.

What do I do if I've passed the filing date for the Intent to Graduate form?
Contact the Registrar's Office by calling 358-2355.

Where do I go to get official/unofficial copies of my transcript?
By using your MyKSC account you can get an unofficial copy of your transcript. To request a copy of your transcript complete a Transcript Request Form, located in the Elliot Center forms station or you may write a letter. In the letter give your name, ID number (SSN or school ID number), your dates of attendance, and the type of transcript you wish: official ($2 charge per transcript) or unofficial (one copy, no charge). Indicate the name and address to which the transcript is to be sent. Sign and date the letter and enclose payment.



Updated: April 16, 2008

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