Fulfilling the needs of borrowers remains the highest priority of CML staff. In the service of our customers, we value consideration, courtesy, creativity, flexibility, innovation, and teamwork. CML staff pledges to:

• Respond to queries received in person, by telephone, fax, and e-mail
• Provide prompt, courteous, and professional service
• Listen carefully to customer needs and respond appropriately
• Treat all customers-internal and external--with dignity and respect
• Provide the assistance needed or refer customers to someone who can
• Honor all individuals' right to privacy according to the laws and regulations of the State of New Hampshire
• Solicit feedback and engage in a process of continuous improvement