Skip Navigation

A Guide

As your students begin their college careers at Keene State College, we are eager to join you in providing support and direction.

The purpose of this guide is to make available some information, resources and perspectives that should make students' transitions easier and more successful for everyone concerned.

There is also a student workbook version of this guide which includes ample details about all the steps that students need to complete before starting at KSC along with many other resources. Take a look!

Your student is beginning college which is a transition for both parents and students. As a parent, you have seen your son or daughter every day; you know their teachers, their friends, where they are going and when they come home. You have seen their grades each marking period; you know their class schedule; you feel comfortable going to their school.

A new chapter begins when your son or daughter comes to college. For many, this means moving out of the house (they'll come back – with lots of laundry!) and out of daily contact. For those who are commuting to classes from home, there is still a change.

All of us at Keene State College pledge to support you and your student as you move through this exciting time of your lives. We hope the information in this workbook is helpful not only in your efforts to support your student but also in addressing some of your needs.

Throughout the summer, students will be contacted by trained student Orientation leaders, each of whom is responsible for supporting approximately 30 new students. Orientation leaders will communicate via the e-mail address provided to all KSC college students.

Students will be notified about the particulars of that e-mail address early in May. The first message from their Orientation leaders will land in their KSC mailbox May 21-25. The primary focus of the student orientation leaders is to support students in completing ten essential tasks that need to be taken care of before they start college at KSC.

Student Orientation leaders are also available to you should you have questions or concerns that you'd like to discuss with someone. If they don't know the answer, they'll refer you to someone who does. You can also contact the Student Orientation Coordinators at


Bills will be sent out around the first week of July. The process of securing loans and scholarships usually takes a considerable amount of time. START EARLY.

If you need to know exactly what your bill will be for fall semester in order to begin the loan process, be sure to contact Student Accounts for that information.

If you wait until you receive the actual bill before beginning the process, you may miss the bill payment deadline, which would mean your student would lose their housing space and course schedule.

  • If your student has a documented disability for which they will be seeking support from the Office of Disability Services, make sure the paperwork is submitted as soon as possible.


Parent Relations and Parents Association
The Parents Association has developed a list of KSC resources which many parents will find useful as they support their students during their transition. Our Parent Relations Office is also available to you.

Residential Life
Our Office of Residential Life has developed a comprehensive collection of information that includes information about how parents can assist students with their transition, what residential students should and shouldn't bring when they move in, the conduct system, how to handle roommate conflicts, etc.

Parent Resources
The next two pieces are taken from the Residential Life guide for parents.

Health and Safety on Campus

The health and safety of our students is of paramount importance to all of us.

If your student feels ill, they should call or go to the Center for Health and Wellness in Elliot Hall. If it's during the weekend, they can go to the emergency room.

If your student needs to miss a class due to illness, they need to let their faculty member know, in advance if possible, that they're missing class due to illness. The faculty member will work with the student based on their attendance policy (usually found in the course syllabus) and the number of any previous absences. Many professors permit a certain number of absences before any penalty is applied to the student's grade or status in the class. Some students jeopardize their standing in the class by missing the allowable number of courses and then needing to miss a class due to illness. If you can, help your student to understand that the allowable absences should be saved until they're really needed.

If your student has a major health crisis and might be out of school for an extended period of time, they should contact the Dean of Students at (603) 358-2842. The Dean can help the student make decisions about whether or not to continue their course work, and the dean can assist in notifying faculty about the student's situation.

If you have a family emergency and need to make contact with your student, you can contact the office of Campus Safety at (603) 358-2888, and they will assist in locating your student and having them make contact with you.

Students may also encounter a variety of personal challenges and can experience differing levels of stress. The Counseling Center at KSC offers a variety of short-term, emotional health services to support students.

If your student contacts the Counseling Center, s/he will meet with a counselor to determine what resources best match your student's concern. These may include personal counseling with a professionally-trained counselor, group counseling, or referral to other offices on campus.

If appropriate, students will be referred to outside clinics or therapists in the community to address a specific issue.

In case of a crisis, students can contact our 24-hour, on-call crisis counselor. A part-time psychiatrist also is available to conduct initial evaluations and to provide and monitor prescriptions for psychiatric medication. Because our psychiatric services are very limited, we encourage students to see a doctor at home to get psychotropic medications and to have those medications monitored by their home doctor. More information about the Counseling Center and our services.

Many key offices work together to keep the campus as safe as possible and to support our students and all other members of our community in taking the reasonable steps necessary in order to achieve a safe campus.

For detailed information, visit:

In the event of a campus emergency, any urgent information will appear on the KSC homepage. – please check there first.

Student Rights and Responsibilities

All students have certain rights and responsibilities, which are explicitly outlined in the Student Handbook.

Jobs and Banks

Job fair

This is where all the offices on campus that will be hiring students for work study jobs gather together in one place so that students can see what kinds of positions are available that match with their interests and their schedule. This event is held during the first week of classes in the Student Center. Additional information.


There are several banks within walking distance of the college. The ATM on campus is associated with TD Bank North. List of local banks as identified by the Keene Chamber of Commerce.

Contact Orientation Staff

For General Orientation Questions:

Contact our office: