The Information Technology Group provides a wide range of technology service and support for the students, faculty, and staff of Keene State College. The IT Group is responsible for providing the campus with a reliable, flexible and secure technology infrastructure and the delivery of information technology services in support of academic excellence and efficient administrative services. We value customer service, partnerships, continued process improvements, project management methodologies and technical prowess.

The IT Group HelpDesk provides assistance with computing, network, hardware, software, and telecommunications problems and questions. Call the HelpDesk at 358-2532 or e-mail the HelpDesk for any of your technology concerns. Stay up to date with IT news announcements for IT status reports and highlights of our services. The IT Group collaborates with campus staff in providing training and instructional services to students, faculty, and staff in the use of information technology. With a lean HelpDesk staff, we rely on our first rate student technicians to provide quality first-level support for campus technology inquiries.

IT Organization
Along with technical support provided at the HelpDesk, the IT Group is responsible for voice services and network infrastructure and for information systems and technology services. The IT Group as a whole, and HelpDesk as the front door, delivers many services to campus including the following:

• Network Infrastructure Services & Security
• Support Services
• Enterprise Information Systems

CITC is the body charged with overseeing the technology strategic plan. The CIO for Keene State College is Laura Seraichick. Laura Seraichick, the HelpDesk, and IT Group staff offices are located on the 2nd floor of Elliot Hall.